Overview
During this programme, you'll rotate across the following key areas and be working as part of a team.
Responsibilities
* Customer Experience- working in customer service or sales teams to understand the operational disputes and opportunities
* Commercial Products- working in product or bid teams to understand how a company works and how to create value
* Transformation Programmes- working in project design and delivery teams to see how improvements are made to happen, Compliance: Work in accordance with organisational controls and statutory regulations
* Communication: Speak and write clearly. Influence others, question effectively. Plan and deliver meetings presenting insight to engage audiences
* Coaching: Observe, listen, use questioning, provide feedback and spot learning opportunities
* Project management: Define, sequence, plan and schedule activities with phases and milestones. Estimate effort and duration. Create and update project charter. Review progress
* Change management: Sponsorship contract, surface and manage resistance, build compelling narratives for change, assess change impact
* Principals and Methods: Select and apply a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits
* Project selection and Scoping: Support the identification of improvement opportunity and the scoping of these projects
* Problem definition: Support development of problem/opportunity statements
* Voice of the customer: Support application of techniques to identify and prioritise customers, their requirements and ensure balance against the stated and unstated needs of the business (Voice of the Business)
* Process mapping & analysis: Process map to measure and analyse flow and value. Identify interfaces, functional responsibilities and ownership. Use insight to identify potential opportunities and map future state
* Lean tools: Seek in-process waste through understanding of value within the value stream
* Measurements systems: Plan, carry out and assess results of a measurement system study
* Data acquisition for analysis: Develop a sampling strategy
* Basic statistics & measures: Use graphical analysis to understand distribution and stability
* Data analysis-statistical methods: Identify data-types and select analysis methods and tools. Assess time series data stability and analyse making relevant insight
* Process capability & performance: Select methods and metrics for analysis
* Root cause analysis: Select and apply the appropriate graphical tool dependent on the data type to identify patterns, trends and signals to establish hypothesis
* Experimentation & optimisation: Plan designed experiment with clear objectives, and appropriate levels of Measurement Systems Analysis, analyse experiment data and optimise
* Identification & prioritisation: Identify and prioritise factors, ideas and solutions
* Data analysis - SPC: Select and apply appropriate tools for ongoing monitoring and control. Analyse and interpret control charts
* Benchmarking: Conduct structured benchmarking to support target setting
* Sustainability & control: Identify failure modes and embed learning from improvements
Training schedule: As an Improvement apprentice, you'll study for recognised apprenticeship (Level 4 Improvement Practitioner followed by Level 5 Improvement Specialist) while building in skills across Lean, Six Sigma, project delivery. You'll spend a minimum of 20% of your time learning and studying. After you have successfully completed your apprenticeship qualification and scheme, we'll look to support you in securing a role that is best aligned to your strengths and interests.
Qualifications
* GCSE in: Any (grade 4)
* GCSE in: Any (grade 4)
* GCSE in: Any (grade 4)
* GCSE in English (grade 4)
* GCSE in Maths (grade 4)
* A Level in: Any STEM Subject (grade C)
* A Level in: Any STEM Subject (grade C)
* Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
* Communication skills
* Attention to detail
* Customer care skills
* Logical
* Team working
* Initiative
Benefits
* Discounts on EE & BT products
* Online GP
* Paid carer\'s leave
* Support in carving your own career path
* Volunteering days
* Optional Private Healthcare and Dental
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