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Customer Success Manager | Changing Hiring Through AI-Powered Job Application Qualification | Driving Team Excellence & Exceptional Customer…
Full-time | 50% Training, 50% Supervisory Duties
Join Champneys, the UK’s original health spa, in a rewarding dual role where you’ll train and coach our therapists, oversee daily spa operations, and drive excellence across our luxury resorts.
What You’ll Be Doing
Training & Development
* Deliver engaging training sessions on treatments, protocols, and customer service standards.
* Coach and mentor therapists to develop skills and confidence.
* Support onboarding for new team members, ensuring they meet brand standards.
* Assist in launching new treatments and ensuring consistency across locations.
Supervision & Spa Operations
* Oversee daily spa operations, ensuring high standards of presentation, professionalism, and compliance with SOPs.
* Monitor therapist performance, retail sales, and customer satisfaction.
* Support rota scheduling, recruitment activities, and stock management.
* Work closely with the reception team to maximise revenue and deliver a seamless guest experience.
Travel
* Occasionally travel between resorts for training and operational support (with overnight stays as required).
What You’ll Bring
* NVQ Level 3+ in Beauty Therapy (or equivalent).
* Proven experience in spa or beauty training, ideally in a supervisory capacity.
* Strong treatment and product knowledge.
* Excellent leadership, coaching, and communication skills.
* A positive, proactive approach with flexibility to travel.
* Discounts on Champneys stays, products & treatments.
* Free or discounted meals.
* Free gym access & on-site parking.
* Career growth and professional development opportunities.
* Supportive, people-first culture.
Ready to inspire teams and raise the bar in spa excellence?
Apply now and take the next step in your Champneys career.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management, Administrative, and Training
* Industries
Wellness and Fitness Services
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