A leading recruitment firm is seeking a Head of Quality Assurance to ensure exceptional customer experience and maintain high regulatory standards. In this senior role, you will lead a Customer Services team, collaborate closely with senior stakeholders, and drive continuous improvement across services and operations. Your impactful leadership will be essential in cultivating a strong service-oriented culture within the organization. This is a hands-on position that values your input and expertise. #J-18808-Ljbffr