Overview
NHS 111 Health Advisor Full Time - Otterbourne
This is an office-based position at Otterbourne; remote or home working is not available. The fixed full-time rota is based on current service needs.
Job Details
Band 3, permanent, full-time. Salary £24,937 to £26,598 per annum. Working pattern: Full-time. Location: Southern House, Sparrowgrove, Otterbourne SO21 2RU.
About the Role
Join a fast-paced, dynamic, and evolving service where every day presents a new challenge and a chance to make a real difference. You will handle a wide variety of calls, requiring emotional resilience and the ability to manage pressures that come with supporting people in stressful or distressing situations.
Main Duties
You do not need a medical background; you should be detailed and efficient, assertive but compassionate. You should also look after yourself and support the team around you as part of the wider SCAS community.
Responsibilities
* Handle NHS 111 calls and assess needs to provide appropriate guidance and care.
* Utilise NHS Pathways (clinical assessment tool) after training to assess patient needs.
* Contribute to a supportive team environment and maintain emotional resilience under pressure.
Training and Requirements
* Full 6-week training program including NHS Pathways.
* No medical background required; a desire to help is essential.
* Must be 18 years or older for safeguarding reasons.
Skills and Experience
* Experience in customer/patient services environment and dealing with the general public.
* Experience of using a computerised system and telephone communications.
* Desirable: NHS Pathways training, NVQ 2/3 in Customer Services, or equivalent experience; call centre experience; geographical knowledge of the operational area; ability to work rotating shifts; experience in health or voluntary sectors; knowledge of first aid/anatomy.
Benefits
* Competitive hourly rate of £11.70 plus unsocial allowances (e.g., Saturday night shifts, evenings, or Sundays and public holidays) as detailed in the advert.
* 27 days holiday plus bank holidays, pro-rata for part-time; NHS pension scheme; access to discounts; free car parking; employee assistance program.
Additional Information
Disability support information available; Disclosure and Barring Service checks apply. The organisation reserves the right to close campaigns earlier than the advertised closing date. Some staff may be considered ahead of other applicants depending on risk status per Organisational Change Procedure and Redeployment.
Job references and location details are listed in the original posting.
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