Admin support

Admin Support

The closing date is 30 June 2026

Admin Support/Receptionist, Band 2, based at Swanswell Point, Stoney Stanton Road, Coventry. The working pattern for this post is 22.5 hours per week days to be confirmed.

Coventry and Warwickshire Partnership NHS Trust is looking for an enthusiastic and self‑motivated person to join our Community Mental Health Team based at Swanswell Point, Coventry.

Main duties of the job

The post holder will play an important role supporting the Medical Secretaries and wider Admin Team. You will require excellent customer service skills as you will be taking telephone calls from professionals and patients for the team. You will also provide efficient and comprehensive administrative support to Medical Secretaries, Medics and managers and will work within an integrated and skill‑mixed admin team across the building to support clinical service delivery. You will also be required to provide cover for our main reception at Swanswell Point.

We will require a well‑organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. Knowledge and experience in customer care as well as previous reception duties would be an advantage.

You will need to be computer literate in Word, Excel and electronic mail with excellent accuracy in data inputting. You must have the ability to multi‑task, manage and prioritise your own workload and be able to work on both your own initiative and as part of a team.

About us

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in‑house counselling service, external helpline and more
• staff networks and support group

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Job responsibilities

We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.

This is an excellent career development opportunity for a self‑motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

Person Specification

Qualifications

• Good General Education (eg. GCSE English and Maths)

Trust Values

• Demonstrable ability to meet the Trust's Values

Knowledge and Skills

• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Understand confidentiality and apply the principles in every day working practice
• Ability to pay attention to detail where there are predictable interruptions to the work pattern

Experience

• Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• Experience of working in a busy office / customer care environment
• Experience of working on a reception

Personal Attributes

• Work effectively and flexibly as part of a team to meet the needs of the services
• Confident in dealing with people at all levels

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Coventry and Warwickshire Partnership Trust