Salary: £30,000 - 35,000 per year Requirements: Clear experience working with ERP and/or CRM systems in a support, admin or superuser capacity, with a real focus on CRM and user experience. Evidence of handling a high volume of tickets or tasks, maintaining workload and managing changing priorities. Strong communication skills, both written and verbal, with confidence to support users at varying levels of the business, including colleagues whose first language isnt English. Proven problem-solving skills: curious, asking good questions and working through issues to find root causes rather than just quick fixes. Confident using Microsoft Office tools, particularly for tracking, reporting, and creating simple documentation. Real attention to detail, especially when working with data, updating records in bulk or producing user guides and process notes. A resilient, agile mindset, comfortable in a fast-paced environment where plans can change and trusted to manage your own workload. Responsibilities: Keep ERP and CRM users moving by picking up, prioritising, and resolving a high volume of tickets, from simple how do I? questions to more complex admin and configuration tasks. Act as a trusted first line of support for colleagues across sales, operations, purchasing, finance and other teams, choosing the right way to communicate and keeping users updated on progress. Play a key role in importing and maintaining data, including exhibition leads and other prospect lists, so that sales teams have accurate information. Help embed and stabilise a new CRM environment, getting up to speed quickly and contributing feedback as new processes and tools are rolled out. Spot recurring issues and opportunities to improve, documenting fixes and creating clear, user-friendly guides for the wider business to self-serve. Stay organised when priorities change, making clear decisions about what needs to be done first and flagging anything that could pose a risk to the business. Work closely with a small, busy team where everyone collaborates, shares knowledge, and supports each other through peaks in demand. Technologies: CRM ERP Support More: We are a team-based organization located in Elland, and we are looking for a CRM/ERP Support Technician to join us. This role offers a competitive salary of up to £35,000 along with benefits such as a subsidised on-site gym, flexible working hours, and enhanced maternity and paternity pay. We believe in fostering a collaborative environment where everyone supports each other, and we are committed to providing opportunities for professional growth. last updated 10 week of 2026