At Frasers Group we’re rethinking retail through digital innovation and unique store experiences. The role of IT Support Professional will be based at our Accrington office and may extend to other locations as required.
Job Description
As the primary IT support professional, you will provide face‑to‑face IT support, resolve technical incidents promptly via our ITSM tool, and ensure smooth IT operations.
Your responsibilities will include:
* Diagnosing and resolving IT issues efficiently while delivering exceptional service
* Managing, configuring, and preparing hardware and software installations
* Maintaining and creating technical documentation for the team
The role is based at our Accrington office, Monday to Friday, with shift work as required.
Qualifications
Essential Qualifications:
* At least 1 year of experience in IT support
* COMPTIA A+/N+ or equivalent certifications
* Strong problem‑solving skills with a proactive approach
* Excellent communication skills, with the ability to collaborate effectively at all levels
* Friendly, approachable, and customer‑focused attitude
* Experience providing face‑to‑face IT support
Desirable Skills (Training Provided):
* Hardware configuration and installation
* SQL query language
* Active Directory, Group Policy, DNS, and DHCP
* Cisco networking systems
* Windows desktop and server operating systems
* Virtualisation technologies (e.g., Hyper‑V)
Additional Information
Along with your benefits package, we also offer a wide range of perks for our colleagues, including:
* Frasers Champion – peer‑nominated scheme rewarding employees monthly for outstanding performance
* Retail Reconnect – employees spend two days in a store or warehouse to gain insight into frontline operations
* Frasers Fit – free gym classes and discounted memberships, alongside a wellbeing programme covering physical, financial and mental health
* Retail Trust – free access to a wellbeing helpline, counselling and financial/legal support
Application Process
Our Recruitment Team will review applications and all candidates will receive a response. Shortlisted applicants may be asked to confirm key details before a pre‑recorded interview. Successful candidates will then be invited to an on‑site interview with the team.
Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology
Industry: Retail
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