The Training Officer champions TLC’s values by creating learning experiences that are inclusive, empowering, and rooted in respect for the diverse communities the organisation serves. They design and deliver training that not only builds skills but nurtures confidence, wellbeing, and a culture of continuous growth. With a commitment to quality and integrity, they ensure all programmes are accessible, evidence‑informed, and aligned with organisational priorities. Their work strengthens staff development, supports meaningful partnerships, and contributes to sustainable impact through thoughtful collaboration and responsible use of resources. By engaging openly with colleagues, partners, and the wider community, the Training Officer helps elevate TLC’s mission and promotes learning as a powerful tool for positive change.
Key Responsibilities
Training and Development
* Collaborate with Learning and Development Lead and Practice Team to ensure training programs are inclusive, accessible, and responsive to the needs of diverse communities.
* Use adult learning principles to design and deliver creative, innovative, and bespoke training solutions aligned with local demand, strategic priorities, and funding requirements.
* Will deliver training through online learning systems, including learning management systems (LMS), virtual training tools, and e-learning platforms.
* Develop and apply robust quality assurance and evaluation processes for all training activities. Collect feedback, analyse outcomes, and implement improvements where required.
* Deliver both internal and external training sessions across TLC subject areas.
* Coordinate and facilitate job specific inductions for new starters, ensuring all staff receive ongoing professional development in line with the TLC training plan.
* Apply coaching and training expertise to support internal staff development and wellbeing.
* Work alongside Learning and Development Lead and Practice Teams to manage the online learning system, maintaining accurate and up to date records of mandatory and CPD training.
* Identify, design, and implement appropriate training programs in collaboration with internal stakeholders and external training providers.
* Partner with the Head of Practice and Safeguarding, as well as the Marketing Team, to ensure clear and effective communication around all internal and external training programs.
Income Generation
* Support the Learning and Development Lead to collaborate with TLC’s Development Team to identify and apply for funding opportunities to expand and enhance training services.
* Following successful funding applications, plan, deliver, and monitor training programs in line with funding agreements and outcomes.
Quality Assurance
* Support the Head of Practice and Safeguarding, and the Learning and Development Lead, in maintaining high quality standards and compliance with accreditation frameworks.
* Contribute to achieving and maintaining accredited quality awards through ongoing monitoring, review, and implementation of quality action plans.
* Work with the Operations Team to collect and analyse customer feedback and reviews, using insights to support continuous improvement, funding applications, and marketing initiatives.
* Support the Learning and Development Lead in ensuring all policies, procedures, and training materials are in place to support staff, volunteers, and placements, including induction and ongoing learning.
Partnership and Community Engagement
* Represent TLC at partnership meetings and events to promote training and development services.
* Support the Marketing and Communications Team in promoting services, sharing information, and engaging the local community through social media and other communication channels.
* Actively contribute to raising the profile of TLC through collaboration, partnership working, and effective promotion of training opportunities.
General
Partake in evening and weekend work as required. Support the designated safeguarding lead to ensure all staff, volunteers, trustees and students at TLC understand that safeguarding is everyone's responsibility. Ensure adherence to policies mandatory training, reporting concerns, and compliance to protect children and adults at risk.
About you
We want you to feel empowered to bring your best to this role, so we encourage flexible working around core hours. We offer an annual continuous Professional Development allowance, generous annual leave entitlementand Birthday leave.
About us
This is a pivotal time for TLC: Talk Listen Change and we are looking for enthusiastic, experienced, engaged and highly motivated people to join our rapidly expanding team.
We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.
We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us.
This post is subject to an enhanced DBS check.
Key information
* Locations: Hybrid, Greater Manchester, Manchester
* Role Type: Permanent
* Salary: £27,784 - £33,509 per year FTE based on 37 hours per week
* Working Hours: Part-Time
To apply for this role
Please click the link for further information on the role and how to apply
More about this role
* Closing Date: Monday 23rd March 2026 at 12:00pm
* Closing Time: 9am
* Employee Benefits: Annual ‘Continuous Professional Development’ allowanceGenerous annual leave entitlement including:Additional December leave (Subject to yearly board approval)Birthday leaveHealth & Wellbeing DayEDI focused Volunteering DayAccess to Employee Assistance ProgrammeAccess to Cycle to Work schemePaid 30-minute lunch-break & flexible working approachAccess to social activities hosted by Bruntwood.
* Flexible Working Options: Remote Working, Part time
* Would You Consider A Job Share For The Role?: Yes
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