Job Description
Are you ready to take your career to the next level in the dynamic world of private healthcare? Our client, a leading organisation in the industry, is seeking a dedicated and enthusiastic Booking Coordinator to join their team in East Leeds. This is a fantastic opportunity to contribute to a growing business while making a real impact on patient experiences!
Contract Type: Permanent
Working Pattern: Full Time (37.5 hours)
Salary: Competitive
Hours: Monday-Friday, 09:00-17:00
Start Date: ASAP
Role Summary:
As a Booking Coordinator, you will play a pivotal role in converting enquiries into bookings and ensuring an outstanding patient experience across the various communication channels.
Your Day-to-Day Responsibilities:
* Convert inbound enquiries into bookings by identifying needs, and listening for upsell and cross-referral opportunities
* Manage enquiries from all channels within agreed SLAs
* Provide accurate information on services, pricing, and availability
* Complete all booking processes, confirmations, and onward referrals efficiently
* Maintain precise records in all systems
* Feedback to management on common issues occurring to improve patient processes
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