Join a leading social housing contractor delivering a major retrofit and decarbonisation programme across the North West. This is a rewarding opportunity to support residents through energy-efficiency improvements that will make homes warmer, greener, and more affordable to run.
As a Customer Liaison Officer, you'll be the key point of contact for residents, ensuring they are informed, supported, and engaged throughout the delivery of planned works.
Key Responsibilities
* Arrange and follow up retrofit survey appointments, including no-access properties
* Build positive relationships with residents and local communities
* Communicate planned works clearly and effectively
* Manage customer enquiries, concerns, and complaints professionally
* Coordinate property access to support project delivery
* Resolve access issues and escalate concerns when required
* Maintain accurate records of resident interactions
* Support community engagement activities across the programme
What We're Looking For
* Previous experience as a Customer Liaison Officer, Resident Liaison Officer, Tenant Liaison Officer, or similar customer-facing role
* Strong communication, negotiation, and problem-solving skills
* Experience managing sensitive situations and difficult conversations
* Good IT skills, including Microsoft Office
* Ability to work independently and manage a busy workload
* Full UK Driving Licence
* Available to start immediately
What's on Offer
* 12-week temporary contract
* Immediate start available
* Monday to Friday, 8:00am 4:30pm
* Opportunity to work on a high-profile retrofit programme
* Supportive team environment
* Meaningful role making a positive impact in local communities
Location
Based in Chester, supporting projects across Chester and Stoke. A full UK Driving Licence is essential due to travel requirements.
If this Customer Liaison Officer role sounds like your next opportunity, please apply now or contact Olivia at
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