Overview
We're looking for a proactive and organised Service Co‑ordinator to join a busy and growing technical services team based onsite in Bracknell. This is a fast‑paced role supporting the coordination of engineers, reactive callouts, planned maintenance visits, and customer service activity with accuracy and a personable touch and high levels of customer service at all times!
About the candidate
The ideal candidate will have previous experience working within a service desk, scheduling or coordination role. You will be highly organised, able to manage multiple priorities at once, and confident working within a fast‑paced environment where customer service is key.
We are looking for a strong communicator with a professional and calm approach, particularly when handling urgent or high‑priority situations. Experience coordinating engineers or field‑based teams and using service management or scheduling systems would be highly beneficial.
Salary
£27,000 - £32,000 DOE
Hours
Full‑time
Location
Bracknell - onsite
What you’ll do
* Coordinate reactive service calls and planned maintenance visits
* Schedule engineers and subcontractors efficiently
* Log, update and manage service tickets accurately
* Communicate with customers regarding faults, updates and service progress
* Escalate urgent or high‑priority issues where required
* Support service performance against SLAs and KPIs
* Ensure engineers have the correct job and site information
* Assist with reporting, documentation and continuous service improvements
* Work closely with internal teams to deliver a high level of customer support
Benefits
* Competitive salary depending on experience
* Onsite parking
* Supportive and collaborative working environment
* Opportunity to develop within a growing business
* Ongoing training and career development
If this sounds like your next opportunity, we'd love to hear from you - apply today.
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