Overview
Family Services Manager. We are looking for a motivated, capable, and adaptable Family Services Manager to join our team and lead two established services that make a life-changing impact for young people and families in our community. This is an exciting opportunity to play a key role at a pivotal time in the charity's development, as we approach our 50th year of service delivery.
Position: Family Services Manager
Location: Leigh Park, Hampshire
Salary: £16.48-£17.91 per hour (FTE £31,707-£34,450, depending on experience)
Hours: Part time, 32 hours per week (negotiable)
Contract: Permanent
Closing Date: Sunday 4th January 2026 at 11.59pm
Note: the advert may close early if sufficient applications are received.
Responsibilities
* Leading and managing the Family Services Team, providing 1:1s, supervision and team meetings
* Coordinating recruitment, staff wellbeing and absence management
* Overseeing the delivery, monitoring and evaluation of group work and Young Carers services
* Developing quarterly plans and contributing to new programme development
* Ensuring compliance with safeguarding, health & safety and organisational policies
* Producing high-quality reports for internal and external stakeholders
* Handling feedback, complaints and safeguarding concerns appropriately
* Representing the charity at local networks and forums
* Supporting service delivery when required
About You
You'll be passionate about empowering young people and families, with a positive approach and the ability to lead a committed team.
You will bring:
* Experience managing or leading teams within young people's or family services
* Experience delivering programmes or activities within these settings
* Strong safeguarding knowledge and experience
* Understanding of the issues affecting children, young people and families
* Experience monitoring, evaluating and reporting on service performance
* Excellent communication, organisational and relationship-building skills
* Confident IT skills, including Microsoft 365 and Excel
* Flexibility to work occasional evenings and travel within Southeast Hampshire
Desirable
* Level 3 qualification in a relevant field
* Experience in the voluntary sector
* Knowledge of the local statutory/voluntary landscape
* Experience creating training programmes
* Familiarity with in-house databases
About Us
This charity is based in Leigh Park, Hampshire, dedicated to supporting young people and families. We provide a range of services including counselling, advice, outreach, and community engagement. Our goal is to make a positive difference in the lives of those we serve, and we are proud to be a trusted, specialist charity in our community.
We are an equal opportunities employer and welcome applications from all sections of the community.
Other roles you may have experience of include: Family Services Coordinator, Children & Young People's Services Manager, Family Support Manager, Youth Work Manager, Wellbeing Services Team Lead.
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