Customer and Trading Manager - Convenience
Leading in our stores: Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. The impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What You’ll Be Doing
* Working closely with a small team of managers to make sure the store runs like clockwork every day.
* Taking responsibility for the day‑to‑day running of the store, often being the only manager with full shop accountability.
* Working alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
* Managing people – coaching performance, conducting disciplinaries, scheduling and pay accuracy.
* Helping adjacent stores when required, thanks to our close‑knit convenience network.
What Makes a Great Customer & Trading Manager
* Previous line‑management experience in a fast‑paced, operational environment.
* Commitment to brilliant customer service and the ability to coach a team to the same level.
* Track record of delivering KPIs or other performance indicators.
* Skillful handling of disciplinaries, performance issues and employee‑relations matters.
* Comfortable leading operations independently in the absence of senior management.
Essential Criteria
* Proven ability to deliver excellent customer service and coach colleagues accordingly.
* Experience leading a team in a fast‑paced, customer‑facing setting – motivating others and driving performance.
* Operational leadership – responsibility for store operations when senior managers are not present.
* Demonstrated success in meeting or exceeding KPIs, such as sales, availability, customer satisfaction or colleague engagement.
* Experience managing employee‑relations issues, including performance and absence management.
Salary & Benefits
Salary will be dependent upon your experience as well as the store size, complexity and location.
* 10 % discount off shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15 % on Sainsbury’s weekends and 15 % on Argos pay days.
* Annual bonus scheme based on performance.
* Free food and hot drinks for colleagues.
* Generous holiday entitlement, maternity and paternity leave.
* Pension matching of 4 – 7.5 % of contributions.
* Sainsbury’s share scheme – discounted investment roll‑ups.
* Well‑being support – emotional, counselling, legal and financial advice.
* Colleague networks for support and development.
* Cycle‑to‑Work scheme to buy a new bike and equipment while saving on tax and NI.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Inclusive Workplace
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome.
To support this commitment, colleagues may be entitled to enhanced discretionary leave for families, support for carers, and resources for better team management. Our internal networks aim to remove barriers and promote representation. We offer development opportunities, mentoring, training and career progression pathways. We celebrate diversity through initiatives and events, fostering an inclusive culture. If you would like to learn more about our commitment to inclusivity, please see here.
Should you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Finance and Sales
Industry
Retail
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