Claims Handler
Newcastle - Longbenton
Hybrid Opportunity after training
Salary: £27,200 – £34,000 (dependent on experience) + annual bonus & benefits
Outsource UK are recruiting for Claims Handlers to join a busy Customer Settlements and Third Party Settlement Team in Newcastle. This is a permanent role offering a competitive salary, excellent benefits, and the opportunity to develop your career in a supportive environment.
About the Role
In this role, you'll proactively manage and settle a portfolio of claims efficiently and effectively, ensuring high-quality service to customers and stakeholders. You'll investigate claims, negotiate settlements, and manage your caseload while maintaining compliance with regulatory standards.
Key Responsibilities:
* Handle and settle claims in line with policy cover and legal liability
* Manage customer queries, complaints, and complex cases
* Investigate claims where necessary, ensuring fair and accurate settlements
* Negotiate with stakeholders and suppliers to control costs and achieve positive outcomes
* Identify and report potential fraud
* Maintain accurate records of reserves, recoveries, and file status
What We're Looking For:
1. Experience as a Claims Handler within Insurance (preferably car)
2. Experience with vehicle and pr...