ABM UK Liverpool, England, United Kingdom
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Location: Liverpool Airport
PAY RATE: £12.50 PER HOUR
Purpose: The Allocators are responsible for ensuring an effective and efficient operation by allocating resources to specific tasks within defined time frames, utilizing Inform, in order to meet client specifications.
Job Title: Allocator
Location: Liverpool Airport
SHIFT PATTERN: 4 on 4 off, 40 hours per week
PAY RATE: £12.50 PER HOUR
Purpose: The Allocators are responsible for ensuring an effective and efficient operation by allocating resources to specific tasks within defined time frames, utilizing Inform, in order to meet client specifications.
Key Responsibilities:
1. Monitor the issuing and receiving of equipment to all staff
2. Assign staff to new jobs using Inform and monitor their progress
3. Assist Duty Managers and Supervisors in ensuring adequate staffing levels
4. Keep the Duty Manager informed of potential delays or problems
5. Collate incoming requests for assistance, update Inform, plan and allocate tasks to staff to meet required service standards
6. Ensure customer requests are met within SLA
7. Respond professionally to telephone enquiries from staff and customers
8. Liaise with airline staff and handling agents
9. Provide detailed reports on delays, failed SLAs, accidents, and incidents
10. Brief staff on operational matters
11. Escalate potential service failures proactively
12. Identify operational challenges and develop response plans
13. Ensure fair and consistent work allocation among staff
14. Monitor staff performance and timeliness
15. Promote efficient allocation methods
16. Plan ahead for the next 36 hours
Carry out any reasonable task requested by management. The role's key tasks may vary based on client and operational demands.
Required Experience and Skills:
* Experience in a similar role is desirable
* Excellent communication skills
* Right to work in the UK
* Ability to pass a DBS check
* Provide 5 years of reference information
Desirable Skills:
* Strong interpersonal skills
* Flexibility and adaptability
* Innovative thinking
* Achievement-oriented mindset
* Energy and drive
Benefits:
* 24/7 GP access for you and immediate family
* Mental health support and life event counseling
* Get Fit Programme
* Financial and legal support
* Cycle to work scheme
* Access to Perks at Work app with discounts, resources, and support services
For more information about ABM's benefits, visit our careers page.
About Us: ABM is a leading provider of integrated facility services, committed to creating a cleaner, healthier, and more sustainable world. We offer services across various industries, including cleaning, engineering, security, and more. With over 10,000 team members in the UK, we serve iconic sites nationwide. Visit www.abm.co.uk for more.
We promote diversity and inclusion in employment and are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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