About The Role
Are you the type of person who enjoys regularly interacting with customers, offering support with enquires and seamlessly converting them in to sales? If so this could be the role for you. We’re looking for a Contract Coordinator with great customer service skills who thrive in a busy operational environment to join our team and help us to deliver our customer promise - to delight every customer, every time.
In the role of Fixed Term Contract Coordinator you will be responsible for all aspects of contract administration for the core Trakway business, from initial enquiry to final recovery whilst offering further administrative support to a team of project engineers, ensuring internal procedures and processes are followed at all times. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
In 2016, the two market-leading Trakway companies in the UK merged together and have since enjoyed further and significant investment in hire equipment. As such, the business needs to enhance the contract administration function to ensure appropriate hire utilisation and where necessary, expand in to new regions and territories to successfully grow the business and delivery a return on investment.
About You
The role requires a high level of organisational and administrative skills. It requires excellent communication skills both via telephone and written form with a range of individuals in both internal / external communications.
What you will need to bring to the role from day one:
1. Proven experience of working successfully in a busy office environment
2. Prior experience in a role where you can demonstrate exceptional admin and customer service skills
3. Able to work as part of a team, supporting colleagues
4. Flexible and self-motivated, you’ll take the initiative and be keen to embrace new training opportunities
5. Great communication skills – both verbal and written
6. Effective administration, planning and organisation skills with strong attention to detail and accuracy
7. Good IT/Computer skills. MS Office including Excel and Outlook & experience of database entry
8. Previous experience in the hire or construction industry would be advantageous but not essential