Customer Support RepresentativeSalary: £30,000paLocation: CheltenhamWorking hours: Monday - Friday 8:30am - 4:30pmStart: ASAPContract: 12-month initial contractKey Responsibilities:* Provide direct support for the integration and performance of new tools, resolving any issues related to EAME customer orders.* Act as a central point of contact for initiating Spares Order Management activities across my clients three product divisions.* Ensure the quality of master data, including the identification of critical data for process performance, clarification of business rules, conducting audits, and requesting data updates.* Manage additional tasks such as manual order management for customers when automated order booking is not possible, and setting up new customer accounts using the company process.* Maintain close coordination and support with management and teams, including Key Account Management, to ensure daily priorities are met and explore opportunities for process improvements.* Promote the utilisation of various support tools available through our online portal.* Provide coverage for Key Account Manager portfolios during their holidays.Additional Details:The ideal candidate should ideally possess prior experience in roles related to customer services.Candidate Skills & Requirements:* Proficiency in managing customer relationships.* Customer-centric mindset with a strong focus on customer satisfaction.* Effective communication skills encompassing verbal, written, and p...