About the role
The Technology Innovation Product Manager drives the discovery, assessment, and adoption of emerging technologies and AI within LHH RPO’s programs. The role actively monitors external market trends, benchmarks competitor technology usage, identifies innovation opportunities, and serves as a strategic advisor within IT to Leadership and Delivery Operations.
This role owns the RPO technology and AI strategy, leads pilot initiatives, evaluates vendors, and ensures tools are effectively leveraged across client programs to maximize efficiency, ROI, and customer experience.
What you’ll be doing
Market & Competitive Intelligence
* Monitor competitor technology usage including AI, sourcing, analytics, CRM, and interviewing tools and others.
* Produce quarterly benchmarking reports to inform DSI and Leadership on market trends.
* Maintain a curated reference library of emerging HRTech, AI, and automation innovations.
* Scan the global tech landscape quarterly to identify relevant tools or capabilities that enhance delivery, automation, or customer experience.
Strategy & Thought Leadership
* Help facilitate the RPO technology and AI strategy, ensuring alignment to business and client goals.
* Conduct monthly technology strategy updates with key leadership stakeholders.
* Provide proactive recommendations for adopting emerging tech, automation, and AI use cases—not solely on request.
* Present recommendations and insights to Delivery Ops leadership to influence future-state operating models.
Innovation & Pilot Programs
* Identify and scope pilot programs or proof-of-concepts (POCs).
* Support solution design for new client challenges, including automation opportunities, process redesign, analytics requirements, and candidate experience improvements.
* Provide technology demos for client pitches and external presentations to support sales.
Partnering & Enablement
* Partner with Delivery Operations to understand pain points and map potential tech solutions.
* Run quarterly “Technology Clinics” with functional users to identify inefficiencies and uncover underused platform features.
* Establish a closed feedback loop to support continuous improvement, linked to outputs from Technology Clinics.
* Act as an advocate for both internal delivery teams and client users to ensure optimal feature utilization and adoption.
Technology Evaluation & Governance
* Support delivery teams with technology identification & selection based on operational use cases.
* Maintain an internal catalogue of approved tools, their features, integrations, and vendor details.
* Track upcoming product feature releases and advise functions on adoption opportunities.
Client-Facing Support
* Ensure solution designs include appropriate technology components during sales and renewal cycles.
* Consult with Solution Design on the best-fit technologies for prospective clients during the sales cycle.
About you
* Bachelor’s degree in business, technology, data, or related field required.
* Prefer: experience with HRTech, ATS/CRM systems, analytics platforms, or TA automation tools.
* Prefer: exposure to AI-driven technologies in talent acquisition or workforce solutions.
* Prefer: client-facing experience in sales, pre-sales, consulting, or technology delivery.
Knowledge, Skills & Abilities
* Ability to analyze market/technology trends and synthesize insights into strategic recommendations.
* Strong stakeholder engagement and influencing skills across delivery, sales, and leadership.
* Ability to manage multiple POCs, pilots, and implementations simultaneously.
* Strong technology evaluation and vendor selection capability.
* Familiarity with HRTech ecosystems including bots, digital interviewing, assessments, sourcing tools, programmatic advertising, and AI/automation trends.
* Project management skills for technology deployments and integrations.
* Comfort evaluating use cases, efficiency gains, and ROI.
* Ability to communicate clearly - in presentations, technology demos, and reports.
* Ability to learn new systems quickly and drive user adoption.
* Proficiency with Microsoft Office products including Excel, PowerPoint, and Outlook.
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