As part of our recruitment process for this bailiff vacancy, we aim to support candidates by sharing interview questions in advance. If you are selected for interview, you will receive the questions relating to the assessed behaviours when we notify you that you are required to book your interview slot. This will help you prepare and reflect on relevant examples from your experience. During the interview, the panel will ask follow‑up questions to explore your responses in more depth and gain further insight into your skills and experience. Please note that strengths‑based questions will not be shared in advance. Assessed behaviours are:
Assessed Behaviours
* Making Effective Decisions
* Managing a Quality Service
* Communicating & Influencing
Your Role
If you have excellent customer service skills, prefer working away from an office, enjoy working by yourself or in a small team and like your days to be varied and flexible, then working as a bailiff may be the job for you. You will need to be an excellent communicator, able to swiftly assess circumstances, adapt accordingly and be a confident leader in emotionally charged situations. You will be able to plan your days to manage your workload but should be adaptable.
As a Bailiff you will be visiting people in their homes and businesses, you must be able to calmly explain why you are visiting and what options are available to help resolve matters. You must be able to demonstrate empathy for court users, be non‑judgmental but focussed on carrying out your role whilst fully respecting the customers that you meet.
This is a fantastic opportunity to be part of a supportive team. Our work is varied and rewarding, attracting people from all backgrounds and walks of life. You will receive full bailiff training which includes training on the Court Management systems and then are further supported with mentoring from an experienced member of staff whilst out in the field. Not to be confused with private Bailiffs, this role gives you the opportunity to make a difference in HMCTS and develop your career within the Civil Service.
We give you the option of using your own car or, following successful completion of your probation period, a lease car (UK driving licence required for a lease car). Fuel allowances are paid. You will receive full PPE and safety training to give you the knowledge and confidence to conduct your bailiff duties successfully. You should be familiar with using IT and be comfortable with receiving training on the courts case management systems.
Standard full‑time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. Applications for part‑time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week.
This post is based at Doncaster Justice Centre South, College Road, Doncaster, DN1 3HS. You will be required to travel to other sites in South Yorkshire to provide cover when required.
Skilled Worker Visa
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes.
Hybrid Working Arrangements
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non‑contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation), a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – see map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Full UK Driving Licence
Full UK driving licence entitling you to drive permanently in Great Britain.
Statement of Suitability Guidance
Please tell us why you are suitable for this role. Demonstrate your transferable skills, knowledge, and experience in relation to the essential criteria outlined in the job description: Great communication skills – both written and verbal, Commitment to providing a brilliant service for our customers, Ability to handle difficult conversations, Ability to provide information quickly and clearly, A real passion for supporting and helping people, Ability to use technology for inputting, emails, etc. You may use examples from work, education, volunteering, or other relevant experiences. To achieve the highest scores, we strongly encourage you to use the full word count. Provide personalised, real‑life evidence, clearly linking your experience to the essential criteria. Evidence of Experience Statement of Suitability.
Interview Stage Assessments
Interview Dates: Interviews in person. Expected mid May.
Behaviours
* Making Effective Decisions
* Managing a Quality Service
* Communicating and Influencing
Strengths Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.
Level of security checks required DBS.
Role Overview
As a Bailiff you will play a vital role working on the front line, dealing with people who are at some of the most challenging points of their lives. HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone. Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.
Veterans Initiative
We have a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans.
Benefits
* Annual Leave: 25 days on appointment, 30 days after five years’ service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year.
* Additional paid time off for public holidays and 1 privilege day.
* Leave for part‑time and job share posts will be calculated on a pro‑rata basis.
* Pension: The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
* Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
* Networks: The opportunity to join employee‑run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed directly to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
* Support:
o A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
o Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
o For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
o Paid paternity, adoption and maternity leave.
o Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order:
* To Transformative Business Services (0345 241 5359 – Monday to Friday 8am – 6pm) or email moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk;
* To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
* To the Civil Service Commission (details available here).
As a Disability Confident employer, MoJ is committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ is able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
#J-18808-Ljbffr