We're looking for a Subsidence Claims Technician to join the Auger Team, based at our Head Office in Wallasey. Our total package is worth £28,515.75 About Auger We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8 when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers. Financials Starting Salary - £25,020.75 Annual Bonus – approx. £2000 - £2500 (pro-rata'd accordingly if part time) 5.5% Pension Contribution Working Hours Full Time – 37.5hrs per week, Mon-Fri only. Compressed working arrangement, improving work-life balance and giving you an additional 20 long weekends a year Leave 22 Days Annual Leave 8 Bank Hol AL increases to 25 days within 3 years' service Enhanced bereavement, sickness and maternity / paternity leave Benefits Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts 2 company-wide events per year & regular team socials A focus on training, development & career progression £1000 for successful employee referrals A modern, social office environment & facilities The Role Effectively oversee and resolve insurance investigations related to subsidence Ensure claims are handled promptly and cost-effectively, whilst maintaining excellent customer care and communication Collaborating with insurance adjusters, contractors, and other relevant stakeholders to facilitate the claims process, ensuring timely and accurate resolution. Maintaining professional and timely communication with policyholders, insurance partners, and third-party professionals involved in the claims process. Staying up to date with industry trends, regulations, and best practices related to subsidence claims handling, ensuring compliance with relevant guidelines. Ensuring accurate and complete documentation of all claim-related activities and maintaining proper records throughout the claims handling process. Providing exceptional customer service, addressing inquiries, concerns, and issues promptly and effectively, while maintaining a sympathetic yet professional approach. Adhering to company policies, procedures, and compliance requirements in all aspects of claims handling. These responsibilities may vary depending on the specific requirements of the employer and the complexity of the subsidence claims being handled. What skills are we looking for? Excellent verbal and written communication, enabling you to convey information clearly and professionally A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality A passion for customer care and an empathetic approach Strong teamwork attributes and a desire to help colleagues Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly Good organisational abilities and attention to detail You'll be a great fit for Auger if: You are great at caring for customers You are confident in finding solutions and overcoming unforeseen challenges You take pride in the high standard of your work You are enthusiastic, self-motivated and like to take ownership You are looking for a stable place to build a long-term career You have a clear DBS Our interview process Stage 1 - Short 15 min phone call with our HR team Stage 2 - Interview with management at our HQ For further information please visit our website; www.auger.co.uk