Payment Support Advisor £34,498.80 per annum Hybrid with a weekly presence in either our Peterborough,Rushdenor Boston Office Permanent, Full Time Are you passionate about helping people and making a difference to communities? As aPayment Support Advisorat Amplius,youllwork with customers to manage rent, sort out payments, and find solutions that work for them.Youllprovide friendly, practical support while helping people stay on track financially and keeping our communities strong and secure. Salary: £34,498.80 per annum Contract: Permanent Your week: Full Time, 36.25 hours per week, Monday to Friday 9:00am 5:15pm Location: Hybrid with a weekly presence in either our Rushden,Peterboroughor Boston offices. Snapshot of Your Role Manage rent and other customer accounts,monitoringarrears and takingtimelyaction to minimise debt Act as the main point of contact for the Payment Support Service, handling incoming enquiries and proactively engaging with customers Negotiate affordable and sustainable repayment arrangements, balancing customer needs with the organisations income priorities Provide clear and professional advice on budgeting, benefits, and financial support, signposting to specialist services when needed Maintainaccuratecase notes and records in housing management systems, ensuring all interactions are logged correctly Prepare and progress formal recovery actions, including Notices of Seeking Possession, in line with policy Work collaboratively with internal teams and external partners to ensure a coordinated approach to arrears management WhatWereLooking For Experience in a customer-facing role, ideally within rent or income recovery, credit control, or financial support Proven ability to manage arrears and negotiate sustainable payment arrangements with customers Experience supporting customers experiencing financial difficulty, with an understanding of vulnerability and tenancy sustainment Strong communicationskills, with confidence handling sensitive and challenging conversations by phone and in writing Good knowledge of income recovery processes, early arrears management, and welfare benefits relevant to social housing Highly organised, with sound judgement, attention to detail, and experiencemaintainingaccuraterecords on CRM or housing systems Proficient IT skills and the ability to work proactively, independently, and collaboratively, with a commitment to learning and development Please read the attachedJob Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Ampliuscolleague benefits Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You mustresidein the UK for the duration of your employment and provide Right to Work evidence. Closing Date: Sunday 26th April 2026 We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the AmpliusTalent Team andwellbe happy toassistyou. Why joinAmplius? AtAmplius,youllbe trusted to lead, supported togrowand empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future. The Company Ampliusis one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialisthousingand home ownership options.Werea team of over 1,300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.