We are looking for a motivated and driven Strategic Account Manager who has managed accounts within the public sector/NHS to join our growing company and be a key driver in Sustainable Energy First reaching its goals.
You’ll be partnering with our clients, overseeing the strategic client relationship, and taking ownership of the client experience. An expert at building, developing, and retaining long-term key client relationships, you’ll be expected to communicate and demonstrate Sustainable Energy First’s values as a consultancy while having the gravitas to build trust professionally and credibly at the highest level, achieving mutually beneficial outcomes.
You will be the main point of contact for an assigned client list, acquiring a thorough understanding of the clients’ needs and requirements, and proposing commercially beneficial solutions that meet their business objectives and changing utility and energy demands through contract renewals, upselling, and cross-selling. This role involves both service delivery and sales.
Role and Responsibilities
1. Ensure Sustainable Energy First delivers an outstanding customer experience.
2. Act as the main point of contact for assigned clients, understanding their needs.
3. Propose solutions that meet client objectives and utility/energy demands.
4. Deliver products and services in a timely manner with first-class service.
5. Expand existing client relationships through various contact methods.
6. Serve as communication link between clients and internal teams.
7. Resolve client issues by coordinating with relevant teams.
8. Contribute to generating new sales and building long-lasting relationships.
9. Drive product development and innovation.
Qualifications
* Strong motivation and drive to contribute to company goals.
* Experience in account management within the public sector, ideally NHS.
* Experience in managing strategic client relationships and in the energy industry.
* Ability to oversee and improve the client experience.
* Proven track record in building and retaining long-term client relationships.
* Excellent communication skills to convey Sustainable Energy First’s values.
* Professionalism and credibility in engaging with senior clients.
* Results-oriented with a collaborative mindset.
* Full driving license and willingness to travel.
Job Benefits
* Competitive salary plus generous commission.
* Starting at 25 days holiday plus bank holidays.
* Car allowance, hybrid and flexible working options.
* Career development opportunities.
* Birthday day off.
Experience: Required
Employment: Full-time
Schedule: Monday to Friday
Starting time: Immediate start
About Sustainable Energy First
Sustainable Energy First is a leading sustainable energy and utilities specialist, committed to reducing clients’ carbon footprints. As a certified B Corporation, we focus on sustainability and innovation to deliver impactful solutions.
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