We are looking for a motivated and driven Strategic Account Manager who has managed accounts within the public sector/NHS to join our growing company and be a key driver in Sustainable Energy First reaching its goals. You’ll be partnering with our clients, overseeing the strategic client relationship, and taking ownership of the client experience. An expert at building, developing, and retaining long-term key client relationships, you’ll be expected to communicate & demonstrate Sustainable Energy First’s values as a consultancy whilst having the gravitas to build trust professionally and credibly at the highest level, achieving a mutually beneficial outcome for both parties.
You will be the main point of contact for an assigned client list, acquiring a thorough understanding of the clients’ needs and requirements, and proposing commercially beneficial solutions that meet the clients’ business objectives and changing utility and energy demands through contract renewals, up and cross-selling. This is a part service delivery and part sales role.
Role and Responsibilities
* Responsible for ensuring Sustainable Energy First delivers an outstanding customer experience overall.
* Main point of contact for an assigned client list, acquiring a thorough understanding of the client’s needs and requirements.
* Proposing commercially beneficial solutions that meet the client’s business objectives and changing utility and energy demands through contract renewals, up and cross-selling.
* Ensuring the correct Sustainable Energy First products and services are delivered to customers in a timely manner with first-class service.
* Expand relationships with existing customers through all forms of contact, from meetings to weekly calls.
* Serve as the communication link between key customers and internal teams.
* Resolve any issues faced by clients by coordinating with the appropriate teams to manage it through to resolution.
* Play an integral role in generating new sales that foster long-lasting relationships.
* Drive product development and innovation.
Qualifications
* Strong motivation and drive to contribute to company goals.
* Experience in account management within the public sector, ideally within the NHS.
* Expertise in managing strategic client relationships.
* Experience in the energy industry.
* Ability to oversee and enhance the overall client experience.
* Proven track record in building, developing, and retaining long-term key client relationships.
* Strong communication skills to clearly convey Sustainable Energy First’s values as a consultancy.
* Professionalism and credibility in building trust with senior clients.
* Capability to achieve mutually beneficial outcomes for both the company and clients.
* Strong interpersonal skills and a collaborative mindset.
* Results-oriented with a focus on driving success for clients and the company.
* A full driving license is required; national travel is part of the role.
Job Benefits
* Competitive salary plus generous commission structure.
* Starting at 25 days holiday plus bank holidays.
* Car allowance.
* Hybrid and flexible working arrangements.
* Career development opportunities.
* Birthday Day off.
Experience: Required
Employment: Full-time
Schedule: Monday to Friday
Starting time: Immediate start!
About Sustainable Energy First
Sustainable Energy First is a leading sustainable energy and utilities specialist. As a certified B Corporation with a strong commitment to sustainability, we focus on reducing our clients’ carbon footprint, which accounts for 3%...
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