The job description is fairly detailed and well-structured, but it can be improved for clarity and readability by correcting minor formatting issues and removing irrelevant or inconsistent content.
Here's the refined version:
Job Title: Direct Technical Controller - Glasgow, Glasgow
Client: PDA
Location: Glasgow, United Kingdom
Job Category: Finance
EU work permit required: Yes
Job Reference: 3069e98a575f
Job Views: 14
Posted: 29.04.2025
Expiry Date: 13.06.2025
Job Description:
Principle Accountabilities:
* Represent the company professionally and develop strong working relationships with colleagues and clients.
* Control and plan the daily workloads of designated engineering teams across the UK & N.I.
* Schedule all works effectively while working to attendance and SLA/KPI targets on a bespoke CAFM platform.
* Manage outstanding parts with admin support to minimize equipment downtime, escalating issues regarding component availability and reliability.
* Analyze weekly reports to reduce work order volumes and meet SLA & KPI targets.
* Remotely monitor refrigeration equipment, diagnose faults or false alarms, and assist in scheduling and reducing work orders.
* Provide technical support to refrigeration engineers and service desk administrators, liaising with client bureaus to resolve issues.
* Perform general administrative duties, including answering calls, monitoring emails, and supporting departmental operations.
The Person:
* Ability to work under pressure, meet high customer expectations, and occasionally work additional hours.
* Previous refrigeration experience and qualifications in a mathematical or technical discipline are preferred but not essential.
* Effective communication and engagement skills with colleagues and clients at all levels.
* Professionalism and people management skills are important for engaging with engineering teams around scheduling and planning.
* Systematic, methodical, and able to prioritize workload efficiently.
* Resilience and ability to manage multiple tasks in a fast-paced environment.
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