Overview
As Account Manager, you will be responsible for the full delivery of sampling projects, ensuring campaigns are executed with precision, quality, and creativity. You'll work with our clients, internal teams, and field managers to make sure everything runs smoothly - from the initial brief to post-campaign reporting.
Responsibilities
* Client Management – Be the main point of contact for day‑to‑day queries. Build strong relationships with clients, ensuring briefs are delivered on time with thorough quality checks.
* Project Leadership – Lead and oversee retail experiential activities, from planning through to live delivery.
* Data & Insight – Pull and analyse reports, using data to influence change and present results to clients and field managers.
* Process Improvement – Identify and implement new ways of working, ensuring seamless adoption by the field team.
* Team Communication – Present project overviews and performance results confidently at all levels.
* Risk Management – Develop weekly contingency plans to minimise disruption and ensure smooth operations.
* Performance Reporting – Collate week‑end compliance data and activity overviews to share with clients.
* Mentorship – Manage and develop an Account Executive and Stock Controller, including 1:1s, and provide cover during their leave.
* Collaboration – Work closely with the field team, recruitment team, and systems team.
Qualifications & Skills
* A confident, natural leader and decision‑maker.
* A strong communicator who can present well in‑person and virtually (Google Meet, Teams).
* Someone experienced in managing multiple clients and accounts simultaneously.
* Flexible and adaptable, thriving in fast‑moving environments.
* A proactive problem‑solver who brings fresh ideas and solutions.
* Experienced with Google Docs, Sheets, and Slides.
* Passionate about client service and campaign delivery.
Benefits
* A collaborative, fun, and rewarding working environment.
* 23 days annual leave (increasing to 25 after two years) + bank holidays.
* Benefits package including: enhanced pension, life assurance, Perkbox & Taste Card.
* Looking for a company committed to a Sustainable Future? Our environmental achievements include…
* Ecovadis – Silver Award.
* ISO 14001 & ISO 27001 Certifications.
* Cyber Essentials Accreditation.
* Partnership with Oblong Trees.
Awards
* We are an Award‑Winning Workplace! Proudly recognised as one of UK & Europe’s Best Workplaces every year since 2015.
* UK’s Best Workplaces for Women (since 2018).
* UK’s Best Workplaces for Wellbeing (since 2022).
* UK’s Best Workplaces for Development (since 2024).
* UK’s Best Workplaces in Consulting & Professional Services (2023).
* Happiest Workplace Award (WorkL, 2023).
* Most awarded agency in our industry, with multiple FMBE awards and more Agency of the Year titles than any competitor.
Ready to join a workplace where your talents are recognised, your growth is supported, and your success is celebrated? Join us!
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