Job Overview:
* Responsible for agents in their region. To represent Let Alliance and HomeLet as the leader of lettings and to ensure all customers feel valued through a robust contact strategy and consistent delivery of the agreed service levels.
* Develop and maintain good working relationships with customers.
* Demonstrate a consistent and sustained increase in sales of our key product range across your client base which supports the delivery of overall budget target and shows clear management of our agent population with a view to driving all sales.
* Deliver marketing campaigns to provide innovative fun ways to engage the customer, obtain feedback, incentivise their loyalty and sales and create the personal touch. Ensure customers feel loved and in return love Let Alliance and HomeLet.
* Drive change if areas of our proposition or service prove challenging for our customer base; ensure communication is shared and demonstrate ownership of all issues until resolved.
* Demonstrate a clear strategy to increase sales month on month.
* Monitor and report on performance against sales targets.
* Monitor customer preferences to determine focus on sales efforts.
* Ensure compliance with regulations and procedures as laid down by the FCA by keeping up to date with all changes in the regulatory framework.
* Increase profitability of existing product lines by encouraging clients to use added value services whenever possible.
* Consult on the most effective process to follow that suits the business to maximise performance on that product line.
* Support findings with MI and identify any downward trends across tenants and landlord products early, and show urgency when addressing concerns.
* Manage workloads and conduct minimum quarterly reviews with all customers that are assigned to you.
* Ensure all customers are maximising the full ‘Fit for the future’ proposition.
* Deliver a robust contact and sales strategy across allocated regional agents segmented into low, medium and high opportunity and engagement.
* Be seen as a role model within the sales team and within all areas of the business.
* Share best practice wherever possible.
* Schedule appropriate sales training and ensure implementation is effective.
* Complete accurately all sales insurance complaints and queries, investigating and resolving issues raised and escalating where possible.
* Demonstrate detailed knowledge of current market conditions in the lettings industry.
* Update competitor information regularly and share with sales colleagues.
* Complete accurately CRM system Salesforce to record activity and progress.
Seniority level
* Entry level
Employment type
* Full-time
Industries
* Insurance
We’re hiring! Join our team of innovators and game changers. At HomeLet, we are on a mission to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented, passionate people who care about customers to make that happen. With over 30 years in the industry, HomeLet is one of the leading brands that support the UK’s vibrant private rented sector. As part of the PIB Insurance Group, we are based in Lincoln, with more than 300 dedicated team members working hard every day to support letting agents, landlords and tenants across the whole of the UK. As the UK’s largest tenant referencing and Insurance firm in the sector, we pride ourselves in providing fast, accurate and reliable products to tenants, landlords and letting agents - we’ve referenced more than a million tenants over the last three years!
Note: This description retains original role content and context while removing extraneous job-board boilerplate and non-essential notices.
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