Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
Crest Nicholson's Special Projects Division are looking for a Resident Liaison Officer to play a crucial role and join their growing Remediation Engagement Team.
As Resident Liaison Officer you will be responsible for communications and relationships with freeholders, management companies, leaseholders and residents across a number of projects from scoping stage through to completion of remediation.
Typical Duties:
* Ensuring that clear and understandable communications are provided which must include bi-monthly newsletters.
* Carrying out the duties highlighted in the communications strategy for Special Projects Division for this role.
* Liaise with on-site construction team and site managers to obtain updates and ensure that any issues highlighted by residents are resolved in a timely manner and communicate outcomes of any issues back to the customer.
* Working with the complaints manager and co-ordinator, respond to any queries from residents/leaseholder/Responsible Entities/managing agents.
* Attending meetings with Responsible Entities and residents.
Desired Experience / Attributes:
* Previous experience in a Resident Liaison Officer capacity
* Previous experience of undertaking resident-facing meetings and meetings with Responsible Entities
* Previous experience of producing newsletters in previous Resident Liaison role(s)
* Excellent communicator
* Valid driving license (To allow for travel to meetings)
The Company
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.
We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, to include:
* 25 days annual leave
* Private Medical Insurance Family cover or Healthcare Cash Plan Family cover
* Car allowance
* Annual bonus scheme
* Pension scheme
* Sharesave scheme
* Life Assurance
* Personal Accident Insurance
* Cycle to work scheme
We are an inclusive employer; the Company will consider flexible working requests for all roles.
We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy'.