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Supervisor - Sutton Coldfield (Part-Time, 20hr)
City: Sutton Coldfield
Country/Region: GB
Application Deadline: -
Job Description
Overview
The Supervisor’s primary responsibility is to drive excellent customer service in the store through our selling ceremony (Every Moment Matters).
The Supervisor is also responsible for:
* Role modeling outstanding Pandora customer experience and salesmanship by being an ambassador for the Pandora brand and giving a voice to people’s loves.
* Supporting the onboarding, induction, and ongoing selling skills development of the store sales team.
* Driving the sales floor to maximize selling opportunities and support the sales team.
* Maintaining operational excellence in line with Pandora standards alongside the Store Manager and Assistant Store Manager.
* Enhanced operational accountability in the absence of the Store Manager or Assistant Store Manager.
The Role & Responsibilities
* Understand and demonstrate the link between sales, service, brand, and results to deliver commercial success and support KPI performance.
* Maintain team motivation and engagement levels to create a positive shop floor environment for team and customers.
* Monitor sales performance throughout the day and take appropriate action.
* Conduct sales observations to improve KPI performance and customer experience.
* Deliver impactful feedback to drive high performance and unlock sales potential.
* Proactively support onboarding of new team members.
* Deliver sales training and provide ongoing support.
* Communicate and support the team in understanding and achieving goals.
Salesmanship, Customer Experience, and Brand Ambassador
* Achieve and exceed individual sales KPIs through expert execution of our customer experience model.
* Inspire the team as a Pandora product expert, leveraging deep product knowledge to personalize customer interactions.
* Create an outstanding customer experience by leading by example and championing a customer-centric culture.
Store Operations
* Support store management with basic operational activities including VM, stock management, and health & safety.
* Hold store keys and ensure safe, compliant opening/closing procedures in the absence of management.
* Manage operational shifts when necessary.
Values and Behaviours
CARE
* Share knowledge and encourage continuous improvement.
* Build supportive relationships and demonstrate integrity and respect.
* Show genuine care, approachability, and trustworthiness.
DELIVER
* Take responsibility to deliver results and achieve goals.
* Set clear goals aligned with business strategies.
* Handle change positively and create practical plans for execution.
DREAM
* Commit to personal development and performance improvement.
* Contribute ideas and innovate ways of working.
* Monitor results and seek to raise standards continually.
DARE
* Coach the team to see new perspectives and overcome obstacles.
* Maintain a positive, energizing attitude.
* Seek support, accept feedback, and take responsibility for mistakes.
* Show confidence balanced with humility in interactions.
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