* If you want to work in an office based Customer Service position.
* If you live in or around Kingston-upon-Thames.
About Our Client
This position is with a medium-sized organisation in the FMCG industry, known for its commitment to authentic and sustainable products. Based in Kingston upon Thames, they have a strong presence across the UK, with a reputation for their diverse product range and excellent customer service.
Job Description
* Handle customer complaints, provide appropriate solutions and alternatives to ensure resolution.
* Maintain customer satisfaction by providing product and service information and resolving product and service problems.
* Perform quality assurance checks to ensure products meet company standards.
* Manage and process customer orders in a timely and professional manner.
* Contribute to team efforts in achieving customer service targets.
* Document customer interactions and transactions, recording details of inquiries, complaints, and comments.
* Continually improve customer service experience, create engaged customers and facilitate organic growth.
* Work with customer service manager to ensure proper customer service is being delivered.
The Successful Applicant
A successful Quality & Customer Care Executive should have:
* A strong understanding of customer and market dynamics.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and a customer-focused approach.
* A knack for building relationships with customers.
* Experience in quality assurance and customer service roles.
* Good working knowledge of CRM systems and practices.
What's on Offer
* A competitive salary in the region of £28-30k
* Opportunity to work in a vibrant and growing FMCG company.
* A supportive and professional work environment in Kingston upon Thames.
* Excellent career progression opportunities.
If you believe you have the skills and experience for this Quality & Customer Care Executive role, we would love to hear from you. Apply today to take your career to the next level. #J-18808-Ljbffr