Voids Supervisor 1 Year Fixed Term Contract £42,000 - £45,000 Based in Feltham Mon – Friday – 7.30am – 4.00pm About Lampton Services Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live. Why join Lampton Services? We are LLW and NJC employer - yearly pay and condition reviews 24 days holiday allowance, plus bank holidays Free GOLD gym membership Enhanced Maternity and Paternity leave?and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Refer a Friend?Scheme - earn up to £250 for each new employee referred Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job Responsible for the efficient and effective management of void properties across the Borough and a team of tradespersons in readiness for handover to the client. Daily supervision of operatives and working closely with the other Supervisors, Project Manager and Void administration team to ensure all updates are captured and issues are resolved in a timely manner. To ensure daily work targets are achieved and all void works are delivered to an acceptable standard Key Responsibilities include: To undertake daily inspections of void properties to ensure turnaround times and contractual targets are achieved. Develop a resource strategy for the deployment of Operatives in each work stream in order to meet the voids needs identifying individual Operative capabilities. Review progress and respond to issues that arise to prevent delays. This includes ensuring all materials/tools and access equipment is in place. Liaise with other Supervisors, Project Managers, and the Administration team to monitor delivery and make any necessary adjustments between teams to ensure optimum utilisation of staff to meeting service requirements. Carry out pre-inspections with Council Surveyors if required, ensuring work is clearly described, materials, plant, tools and access equipment are available and multi-trade input is co-ordinated to provide a seamless end to end service. Arrange and participate in ‘tool-box' talks to keep Operatives abreast of issues and update on work related issues as required. Ensure that the quality of work undertaken by the team meets the required technical standards and secures customer satisfaction. This includes undertaking inspections during and at the completion of work. Ensure details of all work completed are being recorded and review and agree variations identified by operatives on jobs with the Project Manager. To review materials held in stores and arrangements for direct purchases to ensure that the high frequency items are part of the core stock holding and other items are available at the time required. Investigate incidents where failure to have material available at the time needed has resulted in delays to projects and put arrangements in place with the supplier to ensure this is addressed. Provide clear direction to sub-contractors undertaking work on your behalf, ensuring this work is completed on time and to a satisfactory quality. Undertake investigations under the direction of the Project Manager. This includes jobs that incur a high level of variations or time delay. Ensure any loss-making types of work are identified and reviewed and work with the Project Manager to take action to address any such problems. Undertake HR investigations as instructed by the Project Manager. Where appropriate present the results of the investigation to a disciplinary hearing, and/or put in place appropriate training, coaching or other agreed outcomes. Deputise for other Supervisors and the Project Manager as required. This specifically means that during periods when a Supervisor/PM is on holiday or otherwise not able to undertake the normal leadership of the team, the post holder will be responsible for all team matters and decisions. Take a lead role on health and safety matters for contract teams and ensure that all managers and staff are equipped to discharge health and safety responsibilities with appropriate arrangements in place for each team. To hold a company credit card to deal with operational issues. Manage and monitoring performance to ensure best value in terms of costs, delivery times, quality of products, record keeping. Experience and Qualifications required City & Guilds/NVQ 2-3 equivalent relevant experience. IOSH Managing Safety PASMA & IPAF CAT/GENNY To be able to drive, have a full driving licence and have use of a vehicle where necessary. Previous Experience and Skills Required: 3 years' experience as a supervisor within a Voids environment General Health & Safety Working at Heights Coshh regulations CDM regulations Use of PPE Attributes and Behaviours Required: Working in a customer focused organisation Experience of supervising operatives & contractors carrying out void works within the contracts team. Good level of numeracy, literacy, written, oral and communication skills To create a specification of works using SOR codes. Ability to manage the completion of works to the required specification and high standard To be able read, understand and interpret risk assessments and method statements To be able to meet pre-determined deadlines and performance targets Able to interpret and complete works from plans, specification and drawings Understanding and working knowledge of Schedule of Rates coding Able to interpret plans, specification and drawings Experience of Working with Asbestos Ability to deal sympathetically with tenants and leaseholders in course of daily duties Able to use judgement and discretion. Able to work on own initiative or part of team /take responsibility. Ability to communicate effectively with a positive approach to solving daily work challenges. Demonstrates high levels of energy and commitment. Working in a customer focused organisation Experience of supervising operatives & contractors carrying out void works within the contracts team. Good level of numeracy, literacy, written, oral and communication skills To create a specification of works using SOR codes. Ability to manage the completion of works to the required specification and high standard Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.