Are you passionate about helping people and delivering top-tier service? Do you enjoy problem-solving and being part of a collaborative team? We’re looking for a Customer Service Advisor to be the friendly, knowledgeable first point of contact for our client. As part of our front-line support team, you’ll guide users through products and solutions, helping them get the most out of their experience while gathering insights that help them improve. What You’ll Do Be the first point of contact for all customer inquiries via email, phone, and live chat. Respond to queries in a timely, professional, and helpful manner. Troubleshoot basic issues and escalate more complex problems when needed. Educate users on product features, best practices, and self-service tools. Gather and report on customer feedback to help improve our services. Identify common support themes and suggest process improvements. Collaborate closely with internal teams to enhance workflow and customer outcomes. Contribute to a positive, proactive customer experience and engagement strategy. What We’re Looking For A natural communicator with a friendly, patient, and solution-oriented approach. Strong written and verbal communication skills. Comfortable working across email, phone, and chat platforms. Ability to troubleshoot and think on your feet. Detail-oriented with excellent time management skills. Experience in a customer support or similar role is preferred. A team player who’s eager to learn and grow