Credit Controller | Group Finance Function Lifestyle Brand Permanent | Hybrid | 2 days in Manchester Up to £28,000 fantastic benefits Bonus The role We're looking for an experienced Credit Controller to join a well-established Group finance team, supporting the business through effective, accurate and commercially minded credit control. This role plays a key part in managing customer relationships, protecting cash flow and supporting order release acting as a trusted interface between the business and its customers. You'll manage your own ledger, work closely with internal stakeholders, and take real ownership of outcomes. It's a fast-paced environment that suits someone organised, resilient and confident, with a strong sense of responsibility and pride in doing things properly. What you'll be responsible for Managing outstanding sales balances through proactive customer contact and relationship building Ensuring timely payments and negotiating repayment plans where required Authorising orders in line with credit limits and risk appetite Reviewing new customer applications, assessing creditworthiness and setting limits and terms Monitoring and reviewing credit limits in line with credit agencies and insurers Reconciling customer accounts and accurately allocating payments Managing overdue accounts through structured collection processes, escalating where necessary Handling dispute management end-to-end with a 'right first time' approach Working to agreed monthly cash collection targets and reconciling daily cash Keeping knowledge of best practice and business performance up to date What we're looking for Proven experience in a Credit Control role Comfortable managing your own ledger and prioritising workload Experience with self-billing and high-volume transactions Confident making a high volume of calls and working to deadlines Strong dispute resolution skills with a commercial, solutions-focused mindset Numerate, with the ability to understand and explain financial information clearly Strong Excel skills (advanced reporting capability an advantage) ICM qualification or studying towards preferred, but not essential How you'll work This is a role for someone who: Takes ownership and sees things through Builds strong internal and external relationships Communicates clearly and openly Is resilient, organised and calm under pressure Brings a positive, can-do attitude to their work Enjoys being part of a collaborative, values-led team Why join? A business with clear values and high standards Strong focus on relationships, integrity and doing the right thing Supportive finance team with shared goals Opportunity to develop and grow within a Group environment A role where your work genuinely makes a difference to the business BH35226