Overview
Reactive Scheduler role at Lanes Group.
Location: Customer Solution Centre, Slough Trading Estate (Slough, Berkshire). Job Type: permanent, full time. Hours: 4 days on 4 days off, 38.5 hours weekly average, working both early and late shifts. Salary: £27,803 per annum.
Benefits: 24 days holiday (plus bank holidays); onsite restaurant; personal learning; workplace pension; free parking; free access to wellbeing support; friendly working environment.
About The Role: Due to continued growth and development, we are looking for customer focused people to join our Utility Division, working on the Thames Water contract to deliver real and effective solutions to wastewater network and drainage problems.
Responsibilities
* To allocate all works associated with wastewater network within service level agreements and as promised to the customer on behalf of Thames Water.
* To ensure all work is allocated to Field Staff to enable KPI’s, Customer promises and productivity targets to be met and customers are updated where delays occur.
* To ensure full compliance via WNS work checking and raise follow on activities via VISTEC as required.
* To give assistance, support and guidance on all customer related issues as they arise and escalate issues to Senior Scheduler in a timely manner.
* To support the development and implementation of a comprehensive scheduling regime which fully aligns with the Client’s own Customer Vision and ‘Customer Journey’ and supports Lanes Group operational requirements.
* To ensure any emergency response requirements such as pollution and internal floods are actioned and resolved in accordance with all stakeholder requirements, supporting both the Client and any other agencies involved.
* To be a role model for customer excellence and ensure that all staff and operatives embrace and implement the customer service aspirations of the Contract.
* Undertake any other work as reasonably required by the Customer Operations Manager or Senior Scheduler.
* Work closely with Field Management teams to maximise resources and ensure customer issues are resolved as timely as possible and to an industry leading standard.
* Be part of high performing teams that embrace a culture of continuous improvement, delivering process change and operational efficiencies.
* Ensure all H&S, HR and other Lanes Group policies are fully adhered to.
* Establish positive and productive client relationships, ensuring regular, constructive two-way communication.
* Ensure all resources are utilised effectively - maximising output whilst minimising cost.
* Act as a customer champion supporting the design and implementation of customer experience initiatives and protecting Lanes Group brand and reputation and safeguarding against future claims and disputes.
* Anticipate future operational or compliance risks, mitigating or escalating as required.
* Ensure end to end process compliance, identifying and removing blockers and ineffective ways of working.
* Be aware of Lanes Group policies and your responsibilities towards them.
* Any reasonable ad-hoc duties requested by management.
About You
* Be hard working and respectful
* Comply with health and safety standards.
* Have great interpersonal skills to create relationships with the team, engineers, and wider Lanes Group network
* Have basic knowledge of both Microsoft 365 and Google Suite
* Have solid communication skills (both written and verbal)
* Be resourceful and proactive
* Multi-task, prioritise, work under pressure and on own initiative
* Have the ability to deal with people at different levels
We are dedicated to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds.
Seniority level
Entry level
Employment type
Other
Job function
Management and Manufacturing
Industries
Utilities
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