Why join us? Global Analytics Center (GAC): A mature analytics capability, the Global Analytics Center (GAC), is a hub of advanced analytics competency, providing high-end analytics services across global businesses and global functions. Set-up in India in 2004, GAC has matured into a shared Centre of Excellence comprising 2000 professionals with offices in Bangalore, Kolkata, Guangzhou and Krakow. The work done in GAC forms a vital input towards strategic planning by the senior management for businesses and enables effective decision making along with addressing unforeseen challenges. GAC is an innovative community leveraging the best of data and analytics capabilities to enable smarter decisions and drive profitable growth. Rightly positioned in the two major intellectual hubs of India, Poland and China, it attracts a rich mix of resources across business consulting, data analysts, decisions scientists and advance analytics professionals. Being in these locations also enables HSBC to leverage talent from the rich academic and start-up ecosystem to keep up to date with the latest in the industry. Today, the GAC team generates value across the group through a wide variety of data and analytic solutions and related business consulting. GAC has become a one-stop shop for the group’s analytic needs leading the integration of analytics and data-driven decisions not only in traditional areas such as Risk, Retail, Wholesale, Private & Commercial Banking but also in new domains such as Regulatory, Operations, Procurement, Human Resources, and Financial Crime Risk. It provides support to various business groups and the job involves data analysis, model and strategy development & implementation, Business Intelligence, reporting and data management. There are primarily four job families in GAC: Decision Sciences, Information Management, Business Consulting and MI Reporting. This role applies to the Information Management job family within the Analytics function supporting various businesses and functions. Global Business/Global Function The Wealth and Personal Banking has got four broad areas of focus: Customer-led growth: As customer needs change, we must focus on how we can serve them in a more distinctive way, and deliver customer-led propositions with a differentiated experience Making customer relationships digitally centred: Investing in digital capabilities to better support our customers and frontline colleagues, and over time transform how customers interact with us Our people: Our ambition is to create the healthiest human system in our industry – creating this is critical to fulfilling our personal and collective potential Protecting our customers in an increasingly interconnected world: While we grow, we must stay focused on protecting our customers and the societies we serve Global Business/Global Function - Sub-Function Fraud & Credit Control Services (CCS) is a first line of defence control function in WPB, with the core purpose of supporting the entire customer credit journey and creating sustainable outcomes for the Customer and the Bank. GAC Fraud & Credit Decision Systems under WPB Credit Control Services is mainly responsible for the delivery and support of the Credit & Fraud risk management tools, systems and data across HSBC. The team also serves as a Decision Engine Centre of Excellence for multiple Account Originations/Management and Fraud Risk systems and supporting the Credit Bureau Management. We facilitate the deployment of account originations and management strategies through the FIM approved decision engine. The team would need to interface heavily between the Information Technology team and the end users. The core functions include strategy deployment, data validations, process improvement, system documentation, providing consulting, guidance and delivering comprehensive risk management platforms to support risk management intelligence, analytics, MI generation, and ETL along with data management. What you’ll do: Job Family Classification And Description - Information Management job family is designed to cater towards all the data needs of business. It covers sourcing of data and building structured data lakes, designing data marts generating Business Insights and hosting data in Cloud. Key responsibilities also include but not limited to: creation of a robust data foundation and continuous update of these datasets, to support Analysis and reporting, identify opportunities for data monetization, leverage BI and Visualization tools to deliver key business insights and develop self-serve BI solutions to empower the business to make informed decisions. The team members embed agile delivery methodologies to continuously keep refining the data models using new and emerging techniques. This team also acts as a bridge between IT and the business stakeholders. The role holder needs to manage multiple clients from different regions having different time zones, regulatory environment, and maturity of business, data and systems. The role holder will also be responsible for collaboratively working with business as the first point of contact for the Data/Infrastructure requirements to facilitate drive all the requirements The role holder has to continuously adopt varying managerial skills and innovative ways to retain key resources. There are multiple teams supporting different aspects analytics for the same larger business problems. The job holder needs to drive collaborations and synergies to integrate the analytics solutions for the business. Deliver on GAC responsibilities / intra functional responsibilities in alignment with other verticals. The role holder will be expected to understand key business goals & priorities at top of the house level and distil it down to specific goals for the teams being handled. The role holder shall also be expected to lead a function/unit within a function; guide and lead managers / managers, assistant Managers/analysts, from a functional & administrative perspective and help them build up a strong business understanding. The job accountabilities of this role are: Projects and analysis Strong understanding of business domain, its strategic direction, functional goals, and the required technical expertise. Ensures all the required products are produced and reviewed, including the technical leadership of requirements management, design, implementation, system integration, verification, test, quality assurance, delivery, operations, and sustainment of the technical solution Ensures the delivery of information to support the strategic and tactical information needs of the organization. Oversees the integrating and staging of data and development of data stores for use by analysts throughout the organization. Service Delivery Responsible for delivery of high quality Data & Information Management & Analysis solutions & provide tailored consultative service to Global Businesses, Global Functions, Regional & country teams. Responsible for complex program management tasks and development of standards and processes for scheduling, administration, and accounting Oversees analysis, planning, development of requirements documents and project budgets, building functional models, developing procedures, developing functional architectures, and other related management and technical duties Manage scope throughout the project duration. Maintains accurate program estimates, timelines, project plans, status reports Manages and tracks team velocity, financials, and other KPIs in relation to the plan and publishes progress reports. Leadership & Teamwork Regional & Functional lead across regional portfolio/Functional areas. Develop and maintain relationships and work well with all levels of management and his team. Inspire trust & credibility among team members, business clients and other stakeholders through highest level of personal integrity, and ethical behaviour Supports diversity and adapts style and language according to the demands of the situation. Resolves conflicts by demonstrating leadership and appropriate decision-making competencies Ability to influence and negotiate across all levels for mutually positive outcome Ensures equipping team with relevant training, develops team, rewards, recognizes and retains high performers, positively confronts under performance in others, Establishes goals, success criteria and performance measures to evaluate the success of major strategic initiatives Encourages collaboration and teamwork across boundaries and challenges behaviour/attitudes that undermine working collectively Problem Solving & Innovative Thinking Translates Business Strategic Imperatives into actionable analytical solutions. Possesses excellent verbal and written communication skills and the ability to interact professionally with a diverse group of developers, product owners, and subject matter experts A sound understanding of competitor strategies and their strengths and weakness and uses this information to recommend HSBC strategies and plans Proactively supports change initiatives & innovative analytical thinking & solutions that results into improved business performance