Quality Assurance Administrator Location: Redditch Hours: 38 hours per week Salary: Competitive Job Type: Office-based/Occasional travel About the Role: We are looking for a Quality Assurance Administrator to support the implementation and maintenance of our Quality Management System (QMS). This is a pivotal role within the business, ensuring our processes, procedures, and products meet internal standards, customer expectations, and relevant regulatory requirements. You will play a key part in managing Returns (RMA) and Defect (DMR) processes, from initial customer or supplier contact through to final resolution, while working closely with cross-functional teams to promote continuous improvement. What We Are Looking For You will be a proactive, adaptable individual with a keen eye for detail and a passion for quality. You enjoy collaborating with others, thrive on seeing tasks through to completion, and are always looking for better ways of working. You will be: * Flexible, curious, and open-minded * Highly organised with strong attention to detail * Determined, resourceful, and results-driven * Comfortable working with a wide range of stakeholders * Eager to learn, develop, and grow within the role Key Responsibilities ERP & Data Management: * Manage the returns process across our Redditch and Ashchurch facilities * Ensure accurate and timely documentation of returned or rejected items * Use ERP systems to collat...