Job Introduction
Are you a strategic HR leader with a passion for operational excellence and people-focused service delivery? We’re looking for a dynamic Head of Operational HR to lead and evolve our HR services, ensuring they are consistent, efficient, and aligned with our mission of Building Homes. Changing Lives.
As a key member of the HR Leadership Team, you’ll report directly to the Group HR Director, and work closely with the Head of Organisational Development and Head of Reward & Systems to deliver a joined-up people strategy that supports our growth and operational effectiveness.
Key Responsibilities
Strategic Leadership
* Shape and deliver HR operational strategy aligned with business goals.
* Advise senior leaders on employee relations and people practices.
* Collaborate across HR functions to ensure integrated service delivery.
Operational Excellence
* Lead the development and continuous improvement of HR policies and processes.
* Oversee employee relations casework, ensuring timely and values-led resolution.
* Manage the annual HR calendar and ensure operational readiness.
HR Business Partnering
* Lead and develop an industry leading HR Business Partner team.
* Ensure proactive, commercially focused support across business units.
* Monitor and evaluate HRBP impact and effectiveness.
Compliance & Risk Management
* Ensure and advise on legal compliance across all HR practices and policies.
* Lead internal audits and manage external legal and regulatory relationships.
* Own HR policy governance and communication.
Data, Systems & Collaboration
* Partner with Reward & Systems to ensure HR systems support delivery and reporting.
* Use data and analytics to identify trends and drive continuous improvement.
* Report trends in HR metrics to senior leadership.
Culture & Engagement
* Champion fairness, inclusion, and high performance.
* Embed organisational values through HR processes.
* Support a joined-up approach to employee experience.
Company Culture
We’re proud of our inclusive, values-led culture where people are empowered to thrive. Our core values - Passionate, Collaborative, and Respectful, guide how we work, support each other, and deliver impact. We foster a supportive environment that encourages innovation, teamwork, and continuous improvement, all while staying focused on our mission: Building Homes. Changing Lives.
Skills & Qualifications
* CIPD Level 7 or equivalent experience.
* Strong knowledge of UK employment law and HR compliance.
* Excellent leadership, coaching, and stakeholder management skills.
* Commercially astute with a strategic mindset.
* Analytical and pragmatic problem-solver.
Essential Experience
* Significant experience in a senior HR operational role, ideally within construction, property development, or a related sector.
* Proven leadership of HR teams and business partnering functions.
* Experience managing complex employee relations and operational change.
Ready to make a difference?
Join us in shaping a high-performing, values-driven organisation.