Customer Service Advisor (Temporary)
đź“Ť Location: Oxted
đź’° Pay: ÂŁ12.62 per hour
🕒 Hours: Monday to Friday – 8.30am - 5pm
🗓️ Start Date: ASAP (for up to 3 months initially)
Are you immediately available and looking to step into a busy, customer-focused environment?
We’re seeking an enthusiastic Customer Service Advisor to join a friendly and dedicated team on a temporary basis, providing essential support during a busy period.
The Role:
In this fast-paced position, you’ll be the first point of contact for customers — handling a high volume of incoming calls and emails, providing accurate information, and ensuring every enquiry is dealt with promptly and professionally.
Your day-to-day will include:
* Responding to customer queries and resolving them at first contact wherever possible
* Escalating more complex issues to the senior team
* Providing accurate information and guidance in a calm and professional manner
* Logging and updating all correspondence accurately
Full training will be provided on systems and procedures, so confidence in learning new processes is key.
About You:
You’ll be joining a small but busy customer service team where teamwork, accuracy, and professionalism are essential. We’re looking for someone who is confident, adaptable, and genuinely enjoys helping people.
Key Skills & Experience:
* Previous customer service experience (phone-based preferred).
* Excellent written and verbal communication skills.
* Strong attention to detail and accuracy.
* Able to multitask and work efficiently under pressure.
* Confident using MS Office and computerised systems.
* Proactive, flexible, and able to work independently.
* Good problem-solving and decision-making skills.
* Understanding of data protection principles.
***For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee***
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.
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