We are seeking a Customer Services Advisor to join our dynamic team. As a Customer Services Advisor, you will be responsible for providing exceptional service to our valued customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Responsibilities
* Respond to customer inquiries via phone, email, and chat
* Provide product information and assistance
* Process orders and returns efficiently
* Resolve customer complaints in a professional manner
* Collaborate with internal teams to ensure customer needs are met
If you are a customer-focused individual with excellent communication skills and a passion for helping others, we would love to hear from you. Join us at Zeelandia Ltd and be part of a team dedicated to delivering outstanding customer service.
Please be advised that we are not a company that sponsors and are unable to accept applications that require visa sponsorship.
Based in Colchester with Hybrid Working 1 day a week from home, post-training.
Job Requirements
* Excellent communication skills, both verbal and written
* Strong customer service orientation and ethics
* Ability to work well in a team environment
* Problem-solving skills and ability to handle customer inquiries effectively
* Attention to detail and accuracy in data entry
* Proficiency in using customer service software and tools
* Ability to multitask and prioritize workload
* Previous experience in a customer service role preferred
* Knowledge of the products or services offered by Zeelandia Ltd
* Flexibility to work in shifts or weekends as required
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