Are you a hands‑on IT professional with a knack for leadership and a passion for exceptional service? We’re looking for an experienced IT Manager to take the reins of our IT Service Desk and day‑to‑day support operations, ensuring our office and field teams stay connected and productive.
Reporting to the IT & Systems Director, you will be the backbone of our IT support, managing and mentoring a small internal team to deliver high standards of user satisfaction across our diverse range of devices (laptops, mobiles, and tablets).
What You’ll Be Doing
* Lead & Mentor: Manage, mentor, and develop the in‑house IT team, fostering a strong customer‑focused culture and team ethos.
* Service Desk Ownership: Take full ownership of the IT service desk, handling escalations and ensuring timely resolution of technical issues for the entire business.
* Infrastructure Management: Maintain and support the physical network infrastructure, including Wi‑Fi access points & CCTV, primarily using the Ubiquiti UniFi platform.
* Operational Excellence: Oversee the smooth running of the starter/leaver process, including IT kit logistics and vital asset management.
* Strategic Support: Provide focused, hands‑on support for the Senior Leadership Team (SLT).
* Supplier Relations: Act as the primary point of contact for all IT hardware/software suppliers and network/broadband providers.
* Core Systems: Support Microsoft 365 administration (Entra ID, SharePoint, NCE licensing) and manage essential patching, updates, and basic cybersecurity hygiene.
* Troubleshooting: Provide expert Windows and Android troubleshooting.
* Travel: Conduct occasional national site visits for meetings, IT audits, and equipment refreshes.
Benefits
* Discounted Virgin Media & O2 services
* 20 days holiday + Bank holidays
* Pension contributions
* Development & Training
We are a company that embraces diversity and is committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from all qualified individuals, regardless of race, ethnicity, religion, gender, sexual orientation, disability, or any other characteristic.
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