A leading IT services company in Livingston, Scotland, seeks a Service Desk Analyst who speaks fluent Italian. The successful candidate will provide first and second line support via chat and phone. Responsibilities include logging incidents in the ticketing system, responding to user queries, and ensuring SLA compliance. Ideal candidates have 1-4 years of IT support experience, strong customer service skills, and familiarity with Windows 11, MacOS, and ITSM tools. This is a full-time hybrid role, requiring candidates to work 2 days per week in the office.
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