Summary
Are you all about putting people first and giving them the highest standards of service? We’re looking for a Holidays Assistant Manager who can help to make sure that everyone has their best possible holiday with the National Trust.
You’ll travel and manage our holiday cottages across Cotehele & Mid Cornwall. From stunning Hemmick cottage right on the beach near Gorran Haven to Cutmadoc at Lanhydrock and Cotehele. The six cottages at Cotehele offer something for everyone, visitors can stay in Hall Court part of the historic mansion house or experience the views of the River Tamar from Malt House.
What it's like to work here
To find out more about what it’s like to work within “Holidays” at the National Trust,
What you'll be doing
Your focus will be on giving great service to everyone who chooses to stay in a Trust place. You want them all to have a very happy holiday. You’ll be answering their questions, following our usual procedures, and working with the local Trust teams as well as Contact Centre staff to make sure we’re being consistent and keeping standards high everywhere.
Sometimes you’ll be working a desk, and sometimes out and about visiting holiday cottages and other sites, some of which may be remote. There will be occasional weekend work. You’ll keep the wider team on track with compliance requirements.
You’ll be the first point of contact for the caretakers. You’ll supervise and lead them through training, coaching and development. You’ll be co-ordinating rotas with bookings, organising changeovers and service cleans, and efficiently managing stock control, buying and stores. You'll help to recruit new staff, providing clear induction and training.
You’ll help to respond to incidents, and do all that’s needed to keep everyone safe. You'll also tackle unplanned tasks as they arise, to help keep standards high and people happy.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
•someone with practical operational experience
•good at talking to, and getting on with, all kinds of people
•used to achieving high standards
•able to supervise and support others in your team
•confident with Microsoft Office
•familiar with health and safety procedures and compliance, and writing risk assessments
Additional criteria for all other applicants:
• someone with practical operational experience in a holiday business
• used to achieving high standards of housekeeping, presentation and maintenance
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places