As a Contactor Support Administrator, you will be overseeing all the roadside contractor’s insurance alongside H&S audits. If you’re highly organised, passionate about delivering exceptional service, this could be the role for you. This role is a full-time, permanent role with hybrid working.
What you’ll be doing:
1. Provide high-quality support across our UK and ROI contractor network, ensuring service excellence at every touchpoint.
2. Process and analyse contractor payments with accuracy, maintaining financial integrity and compliance.
3. Maintain up-to-date records for insurance, certifications (PAS43, ISO9001), health & safety, and contractual documents.
4. Manage contractor data within our systems – creating, updating, and archiving as necessary.
5. Support audits and compliance checks with professional communication and strong documentation.
6. Be flexible to support business needs, occasionally outside of standard working hours.
What We’re Looking For:
7. A background in administration, with a sharp eye for detail and strong organisational skills.
8. Previous experience in a customer service or support environment.
9. Proficiency in Microsoft Office applications (Word, Excel, Outlook).
10. Confident communication – written and verbal – with the ability to tailor your tone to suit different audiences.
11. A proactive approach to problem-solving and the ability to manage multiple priorities.
12. A commitment to maintaining compliance and safeguarding RAC interests through accurate record keeping
Benefits and rewards:
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
13. Eligibility to join our bonus scheme
14. Holidays - 23 & bank holidays rising to 25 with service & bank holidays
15. Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
16. Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household
17. Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options
18. FREE RAC Ultimate Complete Breakdown Service from Day One
19. Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more
When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
Together we are all #OrangeHeroes. Be a part of our journey!
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.