Warranty Executive – Volkswagen Van Centre Dartford
Want to be the best you can be? It's what drives us too.
Working in our aftersales department as a Warranty Executive you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you
* Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
* Save money every day withour exclusive retail discounts
* Drive a great dealwith discounts on new and used cars, plus servicing offers
* Plan for the years aheadwith our company pension scheme
* Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
* Commute for lesswith our cycle-to-work scheme
* Prioritise your wellbeingwith dedicated support for you and your family
* 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
* Make a differencewith a paid day to volunteer in your community
* Invest in your futurewith our company share purchase plan
* Earn financial rewardswhen you refer a friend to join the team
* Keep learning and growingwith our training and development opportunities for everyone.
* Life assurancewith the option to increase cover
* We’re open toflexible workingoptions – just ask
What you’ll do day to day
* Preparing all warranty claims for submission to manufacturer for payment
* Check and clear weekly statements and query any overdue claim not paid or any discrepancy in payment.
* Ensuring all documentation falls in line with manufacturer guidelines.
* Preparing invoices and warranty claims accurately in accordance with manufacturer and departmental standards with regard to claim deals and administration of open time, clockings and job card write-ups.
* Ensuring repair order documentation is fully and correctly completed and follow warranty and all other admin systems as defined by departmental systems and procedures completing regular and documented self-auditing.
* Ensuring all policy claims are quickly dealt with and the customer reimbursements are correct.
* Maintaining high standards of control over displaced material returned to manufacturer
* Accurately reconciling warranty credits and correctly administer discrepancies and short-falls / rejected claims.
Helpful skills and qualifications
* Customer awareness.
* Ability to work to deadlines and targets.
* Strong teamwork skills.
* Confident and professional communication skills.
* Full driving licence.
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
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