Role Overview
Citizens Advice Waltham Forest, part of the London-wide Debt Free Advice (DFA) project, is looking for an experienced Debt Advice Caseworker. The role involves delivering high‑quality debt advice to local residents who are facing financial hardship.
Key Responsibilities
* Provide tailored, practical debt advice to clients in a sensitive, non‑judgemental way.
* Deliver advice across multiple channels, including face‑to‑face at outreach locations, telephone, video and e‑mail.
* Work within a regulated environment, adhering to quality standards and project quality requirements.
* Collaborate with team members and advocate for clients to help promote fair financial solutions.
Qualifications & Experience
* Proven track record of supporting clients with debt and financial difficulties.
* Experience providing debt advice in a regulated setting.
* Strong interpersonal skills – compassionate, respectful and confident in a diverse interaction environment.
Training and Development
* Hybrid role combining face‑to‑face outreach work with home working.
* Opportunity to be considered for a trainee debt adviser position if a fully qualified candidate is not selected; the trainee programme lasts approximately 6 months with training, mentoring and supervision.
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