Job Description Title: Concession Manager
Selfridges Birmingham
Reports To: Retail Manager
The Brand
Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation.
Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship.
With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment.
Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.
Sales management
Ensuring an excellent customer experience in the store by enforcing the company's procedures
Passing on the targets set by management to the team and ensuring that they focus on the indicators set (turnover, customer loyalty, UPT, AUR, ATV, sell-through, service...)
Helping to implement any corrective measures required to increase sales (merchandising, stock, CRM, team motivation…)
Assisting in setting up the clienteling strategy to build a high-quality customer portfolio and identify high-potential customers
Using the retail space to best advantage in accordance with merchandising concepts and guidelines
Organising and structuring work in the store
Personnel management/staff development
All personnel management tasks (planning, dealing with conduct issues and decline in performance...)
Helping to assess the performance of a new member of staff
Playing a proactive role in developing employees' skills and identifying and cultivating talents
Motivating the team to ensure a continued improvement in sales results
Coaching and training teams
Administrative management
All administrative tasks (after-sales service, reporting, restocking...)
Opening and closing the concession, monitoring cash flow, managing deliveries
Ensuring a healthy amount of stock based on the level of business in the store
Organising restocks if necessary based on sales
Guaranteeing impeccable after-sales service
Organising and conducting annual and rolling stock-takes
Helping to monitor and coordinate general services (maintenance, cleaning, repairs in the store, ordering of supplies...)
Competitive salary
Monthly and annual performance bonuses
Enhanced pension contribution
Generous holiday allowance after qualifying period
Private health cover after qualifying period
Enhanced Maternity, Paternity and adoption pay
Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.