Role Overview
The Front of House (FOH) is responsible for delivering an exceptional client experience at Virtue Vets. This role ensures smooth day-to-day clinic operations, effective client communication, and supports both clinical and commercial performance through proactive engagement and organisation.
Key Responsibilities
* Client Communication
* Manage all client interactions across phone, WhatsApp, and email, ensuring timely, professional, and friendly responses.
* Clinic Operations & Checklists
* Ensure completion of all daily clinic checklists including opening, closing, and cleaning procedures.
* Clinic Environment
* Maintain high standards of cleanliness and presentation across the clinic, including supervising external cleaning providers when applicable.
* Client Engagement & Walk-ins
* Proactively engage with walk-in clients, welcome visitors, initiate conversations, and create a warm, inviting atmosphere.
* Appointment Management
* Oversee and optimise the daily appointment schedule, ensuring efficiency, minimising gaps, and maximising clinic capacity.
* System Coordination
* Ensure accurate alignment between Rota and systems in relation to staffing and scheduling.
* Sales & Service Promotion
* Support upselling initiatives, promoting memberships, follow-up treatments, and relevant products to clients.
* Team Communication
* Maintain clear and consistent communication with the clinical team, ensuring awareness of delays, schedule changes, and operational updates.
Key Skills & Attributes
* Strong communication and interpersonal skills
* Highly organised with strong attention to detail
* Proactive and confident in client-facing situations
* Ability to multitask in a fast-paced environment
* Commercial awareness and confidence in promoting services
* Team-oriented with a positive, can-do attitude