Purpose of the Role
To provide on site lettings and property management services to exciting build to rent residential schemes in the Thames Valley – The Cavalry has a total of 220 apartments across the two schemes.
To be the first point of contact from enquiry stage, viewing the property through to resident move in.
To ensure a high level of customer service is always provided to residents, engage with residents to create a sense of community within the development.
Key Responsibilities
1. Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
2. Coach, train, develop and engage site team members
3. Reporting building issues to the relevant member of the team
4. Clear communication of important information, ensuring appropriate channels are used
5. Responding to rental enquiries, booking in and conducting viewings and agreeing offers
6. Completing all applicant vetting in line with Savills procedures
7. Processing offers and completing all tenancy documentation
8. Provide first class customer service to residents
9. Organising and running tenant services via third parties and in house
10. Ensuring up to date resident communication via various channels including social media
11. Creating a community feel through communication, events and innovations
12. To act as first point of call next ...