Overview
Join Ocado Logistics where there are bags of possibilities. Our mission is to provide an outstanding customer experience. Our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner.
You’ll be out on the road whatever the weather, and you can sing along as loud as you like. We use automated technology to pre plan your route and pre-load your van. Shifts will involve evenings and weekends in addition to weekdays, with premiums that increase average hourly earnings. All breaks are paid.
Shifts vary and additional information is provided at the bottom of the advert to help you understand what that might look like.
Responsibilities
* Deliver top quality products on time and in an efficient manner as part of the Customer Service Team.
* Be on the road in all weather and maintain a positive, customer-facing demeanor.
* Utilise automated planning technology to pre-plan routes and pre-load vans where applicable.
* Provide a high standard of customer service while handling groceries and deliveries.
* Adhere to safe working practices and company policies during all duties.
Benefits
* Company pension of up to 7% matched contributions after just 3 months
* Enhanced digital health and wellbeing service, including virtual GP appointments
* Discounts on high street shopping, entertainment and restaurants
* Life insurance coverage from day one of employment
* 15% off your weekly shop with Ocado.com
* Discounted dental and travel insurance and other voluntary benefits
* Career progression opportunities; 87% of salaried roles are filled internally
Requirements
* Full UK or EU driving licence
* Minimum of 6 months driving experience (12 months desirable)
* Maximum of 6 penalty points
* No driving disqualifications in the past 5 years
* Some deliveries involve handling alcohol products; you must be over 18 to apply
* As a customer-facing role, good communication skills are essential
Contract & Pay
* Contract Type: Permanent
* Contract Hours: 40 hours (including paid breaks)
* Contracted days: Working any 5 days out of 7, 8-hour shifts; further information provided during pre-boarding
* Shifts: AM & PM; start as early as 05:30, finish as late as 12:00 (midnight); rota provided up to 13 weeks in advance
* Pay Structure: Lunar pay (paid every 4 weeks)
* Hourly Pay Rates: Basic rate £13.44; Evening Premium £1.12; Sunday Day Premium £1.34; Sunday Evening Premium £2.58; Overtime rates vary by shift
Disability Confident employer; we are committed to inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities.
Seniority level
* Entry level
Employment type
* Contract
Job function
* Management and Manufacturing
Industries
* Transportation, Logistics, Supply Chain and Storage
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