Salary ACTUAL £17,908.61 plus benefits and bonus.
The Vacancy
Do you take pride in delivering excellent customer service?
Do you enjoy multi-tasking and finding solutions?
Are you interested in organising and facilitating social events?
McCarthy Stone is the UK's leading retirement living provider. We are seeking a House Manager for our Lawrence House development in Maldon, Essex.
Hours: 25 hours per week, Monday to Friday, throughout the year.
Salary: ACTUAL £17,908.61 plus benefits and bonus.
Benefits include group personal pension, life assurance, Employee Assistance Scheme, flexible working hours, generous annual leave (starting at 25 days, increasing to 28 days plus bank holidays), and access to discounts on gift cards, eGifts, and offers from leading brands.
About the Role of a House Manager
We are looking for a customer-focused House Manager to uphold our high standards. The role involves enhancing residents’ quality of life and supporting their independence through high-quality customer service, front of house duties, and facilities management. Responsibilities include managing community events, conducting meetings, and liaising with partners and suppliers to ensure smooth estate operations. The ideal candidate has experience in front-line or customer service management roles.
Some of the House Manager duties include:
* Welcoming new residents and supporting their settling-in process.
* Providing professional front of house service and greeting visitors.
* Being the first point of contact for residents, offering support and advice.
* Collaborating with partners and suppliers for estate management.
* Representing McCarthy Stone to residents' families and visitors.
* Handling residents’ issues with confidentiality and sensitivity.
* Managing gardens and grounds to ensure safety, security, and maintenance.
* Facilitating social activities and community engagement.
* Ensuring health and safety compliance.
Key Competencies:
* Excellent communication skills with a positive attitude.
* Experience in customer service or front-line roles.
* Professional approach with high standards.
* Ability to adapt in a busy, varied environment.
* Problem-solving skills and resilience.
* Basic health and safety awareness.
* Computer literacy (Microsoft Word and Outlook).
* First aid qualifications are advantageous but training will be provided.
We offer comprehensive training including first aid, safety, and dementia awareness through our internal programs. This role is ideal for those passionate about providing excellent service and community support.
If you believe you are suitable, apply now! We review applications promptly and may appoint before the closing date.
McCarthy Stone values diversity and promotes equality and inclusion. We welcome applicants from all backgrounds.
Please note: We do not sponsor visas. Applicants must have the right to work in the UK.
INDHP
About Us
As the UK’s leading developer and manager of retirement communities, we operate over 545 developments nationally, serving more than 24,200 residents as of January 2025. We champion the wellbeing and happiness of older people, supporting their independence and social connections. Our charitable foundation supports causes for older people nationwide.
We are proud to be recognized as a Great Place to Work in 2025 and for our commitment to staff wellbeing.
Our Customers
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The Benefits
* 24 days annual leave
* Pension plan
* Life assurance
* Employee assistance helpline
* Health screening
* Long service awards
"I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my role by my manager. I am able to make day-to-day decisions with immediate support when needed. It’s a breath of fresh air working for a focused, dynamic company committed to team success."
Linda Diamond – House Manager
Sorry - this vacancy is no longer available.
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