Overview
Role: Team Leader / Compliance Tester Lead (4 on 4 off shift pattern, across Blue or Yellow shift, 8am – 7pm). Onsite at Liverpool Hall Street Office. The PlayStation brand is part of Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. This role involves ensuring that all products are tested thoroughly against relevant TRC reference material and that the department functions as a professional, efficient team.
What you’ll be doing
* Maintain an in-depth and up-to-date TRC knowledge using TRC/Test case documentation and supplementary information.
* Answer TRC questions directly or indirectly with a full understanding of both the question and answer.
* Support and assist in cross-training of staff when necessary.
* Proactively investigate new TRC situations/problems encountered by Compliance testers and share findings with other Compliance Team Leaders and the Compliance Supervisor.
* Discuss theories and opinions on new TRC guidelines/TRC Test cases/Testing procedures constructively.
* Maintain up-to-date knowledge of SIE Naming Conventions, brand guidelines, PEGI ratings, and SIE specifications and procedures.
* Liaise with Supervisors/Managers for additional processes when required (e.g., patch deployments/VITA game package installation).
* Collaborate with other Compliance Team Leaders to improve the department in all areas.
* Lead testing of a title.
* Assign tasks to testers, track progress, and reassign testers to new tasks promptly upon completion (e.g., new title, cross-training).
* Accurately report test hours per title and query any excess hours with testers.
* Source and distribute peripherals and materials needed for testing.
* Create accurate and clear handover documents and provide testers with all materials needed to perform their role.
* Maintain bug reports and ensure all information entered into the database is accurate with correct classification, frequency, and area.
* Set bugs to PR status and respond promptly to queries from Supervisors/Managers regarding bug reports.
* Ensure all SKUs of the title have had relevant bugs copied into them and monitor cross-territory bug reports as needed.
* Educate testers when encountering poorly written bugs.
* Log discs in and out of the disc room and maintain a comfortable and safe working environment.
* Maintain a clean and safe working environment; avert potential conflicts by fair and diplomatic means; monitor staff interactions to ensure non-disruptive behavior.
* Assist the direct line manager in investigating disciplinary issues and report misuse of company property as required.
* Comply with department security policy and ensure staff follow suite; ensure staff follow Compliance testing and office procedures and notify testers of changes.
* Liaise with counterparts on the opposite shift and positively develop/enhance relationships.
* Perform Return to Work meetings for staff returning from illness and carry out Quarterly Reviews with your direct test team.
* Performance manage the direct test team and complete the staff performance tracker per shift, highlighting under-performers and taking appropriate action.
* Ensure SHIP is used and followed; manage equipment sign-in/out and maintain accurate records of machines on soak each night.
* Adhere to all policies including Best Practice guide, Bugs policy, and VRC bugs verification; ensure MDT updates are fed back to Supervisors for changes.
* Manage other teams/colleagues in the absence of a Team Leader.
What we are looking for
Leadership/Managerial Experience
* You have led teams in a managerial or supervisory setting (e.g., setting goals, team member reviews, employee relations matters).
Technical Ability
* Understanding gaming consoles is an advantage but not vital; a technical and curious attitude with training and development available.
* Understanding of PC/Laptop usage – MS Office (Outlook, Word, Excel).
Communication/Collaboration
* Style and Impact – ability to adapt behaviour to a range of personalities and cultures.
* Leadership – follow SIE values and embed an inclusive team culture to deliver high impact results.
* Inclusivity – work collaboratively with others to achieve common goals within the wider SIE team leadership and internal partners.
* Handling Change – adapt and thrive in a fast-paced environment.
* Exceptional written and verbal communication skills.
This job description is an accurate reflection of the duties and responsibilities of the post as at the time of writing but may be changed from time to time or when business needs require it.
Benefits
* Discretionary bonus opportunity
* BUPA Private Medical Insurance
* Dental Scheme
* 25 days holiday per year
* On-site Gym
* Subsidised Café
* Free soft drinks
* On-site bar
* Access to cycle garage and showers
* Free eye test and glasses voucher
* Cycle to work scheme
* Employee Assistance Programme
* Competitive Pension – 5% employee contribution, 10% employer contribution
Note: Sony Interactive Entertainment conducts background checks at the offer stage for all new employees and will process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
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