Overview
The Product Owner role at Hiscox sits within the Hiscox UK Retail Change team, acting as the key interface between business, technology, and customer experience. You will translate strategic objectives into actionable product initiatives, deliver value across a designated value stream, and manage the backlog to align with the strategy and roadmap. The team focuses on prioritising, defining, breaking down, and delivering technology change to enable business goals while supporting the technology strategy. We are looking for exemplary collaborators who build relationships, challenge the status quo, and guide stakeholders through every stage of the change journey, from idea to reality.
Job Type: Permanent.
The Role
The Product Owner is empowered to deliver value across a value stream by aligning products and solutions to customer and stakeholder needs. You will translate strategic objectives into initiatives, craft the value stream's strategic roadmap with the sponsor, and manage and prioritise the backlog to deliver functional changes in line with the roadmap. You will engage with both business and technical stakeholders to prioritise and decide where to invest time to drive business value and provide cost-effective solutions in line with the overarching strategy. You will prioritise, scope, and specify requirements to maintain a continuous flow of value from the team.
What You’ll Be Doing
* Product Vision & Strategy: Develop and maintain a clear product vision aligned with the value stream’s strategic goals. Translate customer and stakeholder needs into a compelling roadmap with measurable outcomes.
* Stakeholder Collaboration: Engage with business stakeholders, customers, and technical teams to understand requirements and priorities. Act as the primary product contact within the value stream and facilitate clear communication between all parties. Support formal performance reviews and celebrate success.
* Backlog Management: Create, refine, and prioritise the product backlog; define clear, actionable user stories and acceptance criteria; prioritise incidents and maintenance activities against capacity and priorities.
* Value Delivery: Work with development teams to ensure timely delivery of high-quality solutions; monitor and measure product performance to optimise value.
* Customer-Centric Innovation: Incorporate customer feedback into product improvements and advocate for the end-user experience in every decision.
* Cross-Functional Collaboration: Collaborate with other value streams and change initiatives to identify synergies, promote continuous improvement, and foster agile practices.
Our Must Have
* Proven experience as a Product Owner, Product Manager, or similar role, ideally within insurance, financial services, or a comparable industry.
* Strong understanding of value stream models and their application in a business context.
* Expertise in agile methodologies (Scrum, Kanban) and familiarity with scaled agile frameworks (e.g., SAFe).
* Exceptional communication and stakeholder management skills with the ability to influence at all levels.
* Strong analytical and problem-solving abilities with a focus on delivering customer and business value.
* A willingness and ability to coach and develop others.
Our Nice To Have
* Financial services or insurance industry experience
* Experience with digital channels, automation, or insurance policy administration software
Key Competencies
* Customer-Centricity: Focus on understanding and addressing customer needs.
* Strategic Thinking: Align product goals with the company’s broader objectives.
* Collaboration: Work effectively with cross-functional teams.
* Adaptability: Thrive in a fast-paced, dynamic environment with changing priorities.
* Leadership: Inspire and guide teams to deliver results.
Diversity and Flexible Working at Hiscox
Hiscox values diversity and an inclusive culture. We support hybrid working where 2–3 days per week in the office is typical, subject to safety and role requirements.
Work with amazing people and be part of a unique culture.
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